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SmartHome Security
Managing your SmartHome
Change the batteries in your SmartHome Security devices

Change the batteries in your SmartHome Security devices

Can't find what you're looking for? Please contact TELUS at 1-855-255-8828.

AlarmForce equipment
2GIG equipment
Qolsys equipment
Other devices

Getting started

  • Installing SmartHome devices
  • Camera installation guides
  • Smart device installation guides
  • SmartHome Security: Before you buy
  • SmartHome Security: Preparing for installation
  • SmartHome Security: Municipality Alarm Permit information

Learning

  • SmartHome Camera Privacy
  • View your SmartHome account profile
  • Additional equipment and plan upgrades

Troubleshooting

  • Contacting SmartHome Support

Getting started

  • SmartHome Security: Getting started
  • SmartHome Security Owner's Guide
  • SmartHome installation guides
  • Camera installation guides
  • Smart device installation guides
  • Security device installation guides
  • Using your SmartHome control panel
  • SmartHome Smart Thermostat’s Product Manual
  • Manage emergency contact information

Learning

  • SmartHome Security: Compatible devices
  • SmartHome Security: SmartHome mobile app or web portal
  • Additional equipment and plan upgrades
  • Additional SmartHome fees
  • Add a Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome
  • Add a FortrezZ Water Shut-Off Valve to your TELUS SmartHome
  • Add a Rachio Smart WiFi Sprinkler Controller to your TELUS SmartHome
  • Add a Sonos smart speaker to your TELUS SmartHome

Troubleshooting

  • Change the batteries in your SmartHome Security devices
  • Troubleshoot your video devices
  • Troubleshoot a Z-Wave device
  • How to reduce false alarms
  • Perform a quarterly water valve test on your FortrezZ Water Shut-Off Valve

Getting started

  • Catch Santa this holiday season using the TELUS SmartHome app

Learning

  • SmartHome features availability
  • SmartHome Security: What is Guard Response?
  • Using your video services

Troubleshooting

  • Troubleshoot your SmartHome doorbell camera

Interesting articles

  • SmartHome Security: What is real-time monitoring?
  • TELUS SmartHome Security: Partitions
  • SmartHome Security equipment ownership policy
  • TELUS Home Security & Safety Service Terms
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