iPhone Wi-Fi Calling
Wi-Fi Calling is an iPhone feature that allows you to call and message (text and multimedia) over Wi-Fi when you have little or no cellular coverage. You can use Wi-Fi Calling to call and message as you do on the cellular network, even if the person on the other end is not using Wi-Fi Calling.
What you need
You will need the following:
- An iPhone 6 or newer
- A TELUS wireless postpaid plan
- iOS 10.2 or newer (remember to update your carrier settings when prompted to do so)
- LTE SIM
- You will also need Wi-Fi connection that allows Voice over IP calling (VoIP)
Note: A minimum download speed of 0.5 Mbps and 0.5Mbps upload speed is recommended. Slow speeds will affect the quality of the call.
Turn on Wi-Fi Calling
- Open your iPhone Settings
- Select Phone
- Select Wi-Fi Calling
- You will need to read and accept the Wi-Fi Calling Terms and Conditions
- Enter your Emergency 911 Address
Call and text message over Wi-Fi
When Wi-Fi calling is turned on you can call and message as you do normally and your iPhone will automatically use an available Wi-Fi network if it determines that you have low or no cellular coverage.
When moving out of cellular coverage, if you are making a call, your device will automatically switch to Wi-Fi without interrupting the call when in VoLTE coverage*. If not in VoLTE coverage, your call will drop if you move out of Wi-Fi connectivity while on a Wi-Fi call.
*Note: VoLTE is only available in AB/BC
Wi-Fi Calling locations
Wi-Fi Calling is only available in Canada. When outside Canada, your iPhone will not allow Wi-Fi calling or messaging.
How to tell if you are using Wi-Fi calling
Once you see the word Wi-Fi beside the TELUS network name on the status bar of your device, you can make a Wi-Fi call. Wi-Fi Calling uses the same native dialler and contact list on your device as for cellular, for your convenience.
Wi-Fi Calling cost
Calls and messages are billed the same as over cellular, and there is no additional cost to enable Wi-Fi Calling. Local and nationwide calls will deducted from your monthly voice allowance and any overage will be rated according to your rate plan. Standard long distance charges apply when using Wi-Fi Calling. Wi-Fi Calling will not use up data from your TELUS wireless plan.
Note: Wi-Fi Calls use Internet data via the Wi-Fi Service Provider at approximately 1MB/minute
9-1-1 over Wi-Fi
For the most reliable 9-1-1 experience, we strongly recommend you place 9-1-1 calls using the mobile network or a landline if available.
Important: If you must call 9-1-1 over Wi-Fi, your call will be answered by a specialized operator who will ask you to confirm your location and route your call to the correct regional Public Safety Answering Point (PSAP). It is important to remember that In the event that you are unable to speak with the operator, the address you entered in your iPhone Wi-Fi Calling settings menu will be shared with the operator. Unfortunately it is not possible to determine your device location when making a 9-1-1 call over Wi-Fi.
Be sure to keep your Emergency 9-1-1 Address up-to-date (from your iPhone Wi-Fi Calling settings menu) to ensure emergency services has accurate information to locate you in case of an emergency.
Note: Text 9-1-1 (T911) is not supported over Wi-Fi at this time.