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Unlock your TELUS mobile device

Information on how to unlock your TELUS mobile device

Contact us to unlock your device by calling 1-866-558-2273. We recommend calling from a different device so we can assist you with the unlock steps.

Note: We don't offer self-serve unlocking capabilities at the present time.

Device eligibility


Your device must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.

  • Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
  • Device is not flagged as lost or stolen

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