Contact us to unlock your device by calling 1-866-558-2273. We recommend calling from a different device so we can assist you with the unlock steps.
Note: We don't offer self-serve unlocking capabilities at the present time.
Your device must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.
- Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
- Device is not flagged as lost or stolen