Internet Troubleshooting: Try testing another wireless device

Restart Troubleshooting

When only one wireless device is affected, the issue could be with that device and not with your Internet connection. If you have multiple connected devices in your home or office, check to see if they are connected to the Internet. If not, this is a sign that you could be experiencing a connection issue.

Do you have another wireless device that you can test?

• Yes, I have tested another device and the original is the only one experiencing a connection issue
• Yes, I have tested another device and they are both experiencing connection issues
• No, I do not have another wireless device to test