The Wireless Code of Conduct

Information on the CRTC Wireless Code of Conduct and ASL video

Information about the CRTC Wireless Code

The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Wireless Code so that consumers of wireless services will be better informed of their rights and obligations contained in their contracts with wireless service providers.

Effective December 1, 2017 the CRTC has made changes to the Wireless Code of Conduct. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit the CRTC website.

If you experience difficulty with your service, you can contact us with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.

Update on data usage notifications

TELUS was unable to deliver enhancements to data notifications and blocks for additional data charges by December 1, 2017. An extension was granted by the CRTC to deliver the new requirements by March 31, 2018. The delay was necessary to ensure TELUS implemented the enhancements while providing customers with the best experience possible.

The updates to data notifications and blocks on additional data charges are being introduced to our customers throughout February and March. All customers are expected to benefit from the enhanced data notifications and controls by March 6, 2018. For more information on these changes, please see Changes to data usage notifications in 2018.