The Wireless Code of Conduct

The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Wireless Code so that consumers of wireless services will be better informed of their rights and obligations contained in their contracts with wireless service providers.

Effective December 1, 2017 the CRTC has made changes to the Wireless Code of Conduct. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit the CRTC website.

If you experience difficulty with your service, you can contact us with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.

TELUS was unable to deliver enhancements to data notifications and blocks for additional data charges by December 1, 2017. An extension was granted by the CRTC to deliver the new requirements by March 31, 2018. The delay was necessary to ensure TELUS implemented the enhancements while providing customers with the best experience possible.

The updates to data notifications and blocks on additional data charges are being introduced to our customers throughout February and March. All customers are expected to benefit from the enhanced data notifications and controls by March 6, 2018. For more information on these changes, please see Changes to data usage notifications in 2018.

Wireless Code of Conduct in ASL

Wireless terminology explained

Video 1 Wireless terminology - Contracts and Billing – Getting Started

Video 2 Wireless terminology - Contracts and Billing – Financial Obligations

Video 3 Wireless terminology - Contracts and Billing – Important Info

Video 4 Wireless terminology - Plan Types and Add ons

Video 5 Wireless terminology - Features and Services

Video 6 Wireless terminology - Coverage and Network

Video 7 Wireless terminology - Devices and Technical Support