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TELUS e.Bill digital billing explained

Learn about the convenient and environmentally friendly TELUS paperless billing experience

Get ready for paperless billing


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Paperless billing isn’t just good for the environment. It’s also more convenient than paper. You can:

  • Get notified when your bills are ready
  • View and pay your bill any time, from anywhere
  • View, download and/or print bills from up to 18 months ago

View your Mobility, Home Services or Business bill


Visit My TELUS or use the My TELUS app and log in with your username and password.

  • Select Billing to view your bill.
  • If you have more than one account, you can access and view bills for those accounts by using the drop down menu in the top right hand of your screen.
  • To download your bill select Download PDF and save the file to your computer or mobile device.

Forgot your password?


  1. Go to the login page of My TELUS or use the My TELUS app
  2. Select Forgot Password
  3. Enter your My TELUS email address and last name. You will be sent an email with instructions.
  4. Follow the instructions sent to you

To change your My TELUS password


Visit Change your password using My TELUS

Turn off paper bills


  1. Log in to My TELUS. If you're not registered create an account
  2. Select Billing
  3. Select Manage bill format
  4. Use the toggle to turn off the option to receive your bill by mail
  5. For Mobility, indicate how you’d like to receive notifications when your bills are ready – by email and/or text.
    Note: All Home Services notifications are sent by email.
  6. Select Save

Update your mobility e.Bill notification preferences


  1. Log in to My TELUS
  2. Select Billing
  3. Select Manage bill format
  4. Choose the phone number and/or email where you would like to receive your monthly e.Bill notification
  5. Select Save

Not receiving your notification emails?


  1. Select Wrong email address? and follow the prompt to update your email address. This will update the email address that you use to log in to My TELUS
  2. Select Save changes

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