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Some of my devices cannot connect to the Internet (Wi-Fi)

Wi-Fi Connection Troubleshooting


If you are able to connect some devices but not all your devices to the internet, this issue is likely to be a device or connection based issues.

Try the following troubleshooting steps until your issue is resolved:

  1. Check your modem is at the same location where your TELUS technician installed it
  2. If it has been moved, put it back in its original location
  3. Check your modem is set up correctly and looks like this:
    hello
    1) Power 2) WAN port 3) LAN ports

Pro Tip: Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port.

  1. Make sure the internet light is on
    • If it’s not, follow the steps here
  2. Restart your devices
  3. Disconnect and reconnect your devices to Wi-Fi
    • Ensure you are trying to connect to your network, this will be the the network listed on the side of your modem or your customized network name
  4. Move or turn off personal devices that interfere with your Wi-Fi away from your modem (e.g. baby monitors, wireless speakers, microwave ovens, etc)
  5. Restart your modem, If the issue reoccurs, contact us.

Note: For further tips on improving your Wi-Fi click here.

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