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Some of my devices cannot connect to the Internet

If some, but not all of your devices connect to the internet, the issue is likely related to your personal device or how your device is connected to the internet.

Try the following steps, until your issue is resolved:

  1. Check your modem is at the same location where your TELUS technician installed it
    • If it has been moved, put it back in its original location
  2. Check your modem is set up correctly and looks like this:
    hello
    1) Power 2) WAN port 3) LAN ports

Pro Tip: Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port.

  1. Make sure the internet light is on
    • If it’s not, follow the steps here
  2. Ensure that the LAN cable is connected to the LAN port (yellow ports on the back of your modem) and the associated LAN light is on
    • If the associated light is not blinking try another LAN port
  3. Restart your computer
  4. Restart your modem
  5. If the issue reoccurs, contact us

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