Smartwatch FAQ

Everything you need to know about setting up and using your smartwatch.




What is required to set up a plan on my smartwatch?

OneNumber

  • An Apple Watch Series 3 or later with cellular and an iPhone 6s or later. The iPhone must be operating iOS 14 or higher
  • Any Samsung Galaxy smartwatch and a Samsung smartphone. The phone must be operating on Android 5.0 or higher, have 1.5GB of RAM or higher and be VoLTE capable
  • Smartphone must be connected to the TELUS network with VoLTE coverage on a postpaid account with a My TELUS profile

Standalone

  • Apple Watch Series 4 or later with cellular, or Apple Watch SE with cellular running watchOS 7.4 or later and an iPhone 6s or later with iOS 14.5 or later and the latest carrier bundle version (iPhone is only required for the initial setup)

Please note: Standalone plans are not available on Samsung Galaxy smartwatches or Samsung smartphones.

  • iPhone must be connected to the TELUS network on a postpaid account with a My TELUS profile
  • An Apple ID for yourself and one for the family member who will use the Apple Watch. Your Apple ID needs to have two-factor authentication turned on
  • A Family Sharing Setup that includes the person who'll use the Apple Watch. You need to have the role of organizer or parent/guardian to set up an Apple Watch for a family member