SmartHome Security rate change frequently asked questions
Everything you need to know about SmartHome Security service rate changes.
Why is TELUS SmartHome Security increasing my monitoring and service rates?
Answer: In order to maintain the high level of service you have come to rely on, TELUS SmartHome Security has implemented a small increase in its alarm monitoring and service rates.
TELUS SmartHome Security constantly strives to improve the quality of its service and this small rate change will help TELUS SmartHome Security to continue to maintain and enhance the services we provide to you, our valued customer. Please know that we worked hard to keep the increase to a minimum, and we’ve worked even harder to bring you our innovative TELUS SmartHome Security interactive services.
A full suite of TELUS SmartHome Security interactive services is available, making it easier than ever for you to control your security right from your smartphone.
Why is the increase shown on my invoice greater than the increase stated in the letter I received from TELUS SmartHome Security?
Answer: The total amount appearing on your statement or pre-authorized payment will vary depending on whether you have selected monthly, quarterly, semi-annual or annual billing. Also, your increase may be slightly more due to applicable taxes added by your local municipality.
How can other alarm companies charge less for their services?
Answer: TELUS SmartHome Security's Customer Monitoring Centers use some of the most advanced technology available in the security industry, and that expertise is just one of the advantages of having your security system monitored by TELUS SmartHome Security.
TELUS SmartHome Security's coast-to-coast integrated network of monitoring centers and national resources, offer real advantages over smaller, traditional, locally based fire and intruder service providers, who may charge less, but cannot match the level of service that TELUS SmartHome Security can provide.
How can I take advantage of the insurance discount?
Answer: Depending on your insurance carrier, you may be able to save on your basic homeowner's insurance premium, with a monitored home security system from TELUS SmartHome Security. To take advantage of this discount, please call your insurance company.