SmartHome Security: Compatible devices

Learn about compatible devices with SmartHome Security

Already have SmartHome accessories and devices or looking to add to your existing TELUS SmartHome Security system? Our system integrates with many other popular SmartHome products. Please see below for more details.

Voice assistant integration


  1. What is a voice assistant?

A voice assistant uses voice recognition, natural language processing and speech synthesis to provide a service through a particular application. Assistants can be found in smart phones as well as in a multitude of products, the most popular currently being smart speakers such as Google Home, Google Home Mini, Amazon Echo, Amazon Dot, and Apple Homepod, to name a few.

  1. Which voice assistant is my TELUS SmartHome Security system compatible with?

The TELUS SmartHome Security system can be integrated with Siri.

  1. What can a voice assistant do?

Voice Assistants can execute a variety of things, from taking notes and setting alarms/reminders to controlling Smart Home devices.

Example: “Hey Siri, turn on my living room light.”

Add a z-wave device


The TELUS SmartHome Security system is compatible with a number of z-wave devices to further enhance your SmartHome experience. This will allow you to control all of your z-wave devices under the TELUS SmartHome mobile app. Please refer to the Compatible devices section below for a list of devices. To use any of these products, you must be subscribed to the Control plan.

Follow these simple steps to add a z-wave device to your main control panel:

Qolsys Panel (2019 and after):

  1. On your panel, select Settings
  2. From the Settings menu, select Advanced settings. Enter your Master code
  3. From the Advanced settings menu, select Z-wave devices
  4. Select Add device. Select the Include button. The panel will now search for the device
  5. Once the pairing process is complete, adjust the device name by editing and making the appropriate selections. The device should show up on the TELUS SmartHome app and desktop portal within five minutes of adding the device

2GIG Panel (before 2019):

  1. Select Services in the control panel
  2. Select Z-Wave
  3. Select the Toolbox icon
  4. Enter your Master code
  5. Select Remove Devices
  6. Trigger device to erase network data and delete from network
  7. Select Add Devices. The control panel will now enter discovery mode
  8. Once the pairing process is complete, you should see an indication in the control panel that the device was added to the network

If a Feature Not Available message appears, please contact TELUS at 1-855-255-8828 to have the Z-Wave feature activated on your account.

Compatible devices


Many of these compatible smart products can be purchased from your local or online electronics retailers. Please note TELUS does not provide support for these devices. For additional support, contact your device manufacturer or local retailer.

To use these devices, you must be subscribed to the Control plan. To upgrade your plan, contact TELUS at 1-855-255-8828.

Product CategoryProductProduct DescriptionNotes
LocksWeiser SmartCode 10 Z-Wave Plus Traditional Touch Screen DeadboltThe Weiser SmartCode 10 Z-Wave Plus Traditional Touch Screen Deadbolt lock is a keywayless, low-profile, one-touch locking motorized single cylinder deadbolt, which can be locked or unlocked by using the keypad or key from the outside as well as the turn button from the inside.Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
LocksWeiser SmartCode 10 Z-Wave Plus Contemporary Touch Screen DeadboltThe Weiser SmartCode 10 Z-Wave Plus Contemporary Touch Screen electronic deadbolt features a highly intuitive 10-digit touchscreen design with Weiser’s patented SecureScreen technology which prevents code detection from fingerprints on the touchscreen’s surface. Its sleek contemporary design in an iron finish fits great with homes and offices with modern décor.Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
LocksWeiser SmartCode 5 Contemporary with Z-WaveThe Weiser SmartCode 5 Contemporary with Z-Wave enables the door lock to wirelessly communicate with other devices in home. This deadbolt door lock is operated by an electronic keypad or key.Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
Lever LocksWeiser SmartCode 5 Lever with Z-WaveThe Weiser SmartCode 5 lever with Home Connect Technology featuring Z-Wave enables the door lock to wirelessly communicate with other devices in home. This is the perfect solution for home office, storage room, or interior garage door where the security of a deadbolt is not required.Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
LocksYale Real Living® Assure Lock® SL Key Free Touchscreen Deadbolt (YRD256)The Yale Real Living® Assure Lock® SL Key Free Touchscreen Deadbolt (YRD256) is a smart keyless deadbolt lock with keypad, fits most standard doors 1 ¾ Inch to 2 ¼ Inch thick. Requires a face bore hole of 2-⅛ Inch and backset of 2-⅜ Inch or 2-¾ Inch.This device requires a Yale Network Module to leverage the z-wave technology with your TELUS SmartHome Security system.
LocksYale Real Living® Assure Lock® Touchscreen Deadbolt (YRD226)Easily secure your front door with or without a key by replacing your old standard deadbolt with the Yale Real Living® Assure Lock® Touchscreen Deadbolt (YRD226). This electronic, motorized deadbolt offers a backlit touch-capacitive keypad on the outside and a thumbturn on the inside, as well as a traditional keyhole.This device requires a Yale Network Module to leverage the z-wave technology with your TELUS SmartHome Security system.
LocksYale Real Living® Assure Lock® Push Button Deadbolt (YRD216)Easily secure your front door with or without a key by replacing your old standard deadbolt with the Yale Real Living® Assure Lock® Push Button Deadbolt (YRD216). Requires a face bore hole of 2-1/8", backset of 2-3/8" or 2-3/4", fits on standard doors 1 3/4" to 2 1/4" thick (1-3/8 inch requires thin door gasket).This device requires a Yale Network Module to leverage the z-wave technology with your TELUS SmartHome Security system.
LocksYale Real Living® T1L Lock (available with Z-Wave)Easily secure your front door with the Yale Real Living® T1L (available with Z-Wave) touchscreen lock. Replaces existing deadbolt with just a screwdriver, Requires a face bore hole of 2-1/8", backset of 2-3/8" or 2-3/4". Fits on standard doors 1 3/4" to 2".Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
LocksYale Real Living® B1L Lock (available with Z-Wave)Easily secure your front door with the Yale Real Living® B1L (available with Z-Wave) push button lock. Replaces existing deadbolt with just a screwdriver, Requires a face bore hole of 2-1/8", backset of 2-3/8" or 2-3/4". Fits on standard doors 1 3/4" to 2".Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
Lever LocksYale Real Living® Push Button Lever Lock (YRL210) with Z-Wave TechnologyThe Yale Real Living push button lever lock combines a robust lockset with a durable push button lock face. Specifications for installation include: Door Specs: 2 1/8" Face Bore, 1" Edge Bore, 2 3/8" Backset; Includes Adjustable Latch: 2 3/8", Latch Front: RC (Round Corner); Strike: 2 1/4" Full Lip, Strike Front: RC (Round Corner) , and can be installed on doors with a Door Thickness: 1 3/8" to 1 3/4".Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
Lever LocksYale Real Living® Touchscreen Lever Lock (YRL220) with Z-Wave TechnologyWith a sleek capacitive touchscreen, the Yale Real Living touchscreen lever lock brings ‘smartphone chic’ to residential home security for stand-alone access. Specifications for installation include: Door Specs: 2 1/8" Face Bore, 1" Edge Bore, 2 3/8" Backset; Includes Adjustable Latch: 2 3/8", Latch Front: RC (Round Corner); Strike: 2 1/4" Full Lip, Strike Front: RC (Round Corner), and can be installed on doors with a Door Thickness: 1 3/8" to 1 3/4".Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
Lever LocksYale Assure Keypad Lever Lock (YRL236)Replace your existing lever or knob with the Yale Assure Keypad Lever Lock and enjoy the convenience of unlocking and locking your door using the backlit keypad. This lock is suitable for single holes (no deadbolt) that are 1-3/8" to 1-3/4" thick.This device requires a Yale Network Module to leverage the z-wave technology with your TELUS SmartHome Security system.
LocksSchlage Connect Touchscreen Deadbolt BE468The Schlage Connect Smart Deadbolt combines advanced features with the enhanced security of Z-Wave Plus. The BE468 model does not have the built-in alarm.Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
LocksSchlage Connect Touchscreen Deadbolt BE469The Schlage Connect Smart Deadbolt combines advanced features with the enhanced security of Z-Wave Plus. The BE469 model does have the built-in alarm.Please ensure your model acquired is manufactured after May 2014.
LocksAugust Smart Lock Pro Z-wave PlusThe August Smart Lock Pro Z-Wave Plus allows you to lock, unlock, and provide access either locally or remotely. To install this Smart Lock, attach the device to your existing standard cylinder deadbolt lock (on the inside of your door) and you will be able to leverage your existing keys.The August Connect Wi-Fi Bridge is not required to pair this device to your TELUS SmartHome Security system.
Baseboard ThermostatStelpro 4000W Ki Z-wave Plus Thermostat (STZW402)The Stelpro 4000W Ki Z-wave Plus Thermostat is designed and manufactured specifically for the smart home. This thermostat can control electric baseboards and convectors up to 4000W, earning the user energy savings up to 10-15% depending on use.This thermostat deals with high voltage electricity. We recommend you consult an electrician to complete the install.
Light BulbsAeotec Z-wave Dimmable and Colour LED Bulb (ZW098)This smart bulb allows you to control the light level and colour. The smart bulb only consumes 9W of energy and uses a standard E26 screw in the base. The expected lifespan of this smart bulb is up to 50,000 hours.Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
Lighting ControlLeviton Decora 600 Watt Smart Dimmer with Z-wave Plus (DZ6HD)The Leviton DZ6HD is a Z-Wave Plus enabled universal dimmer designed for residential lighting applications.This device deals with high voltage electricity. We recommend you consult an electrician to complete the install.
Lighting ControlLeviton Decora 15A Smart Switch with Z-wave Plus (DZ15S)The Leviton DZ15S is a Z-Wave Plus enabled universal switch designed for residential lighting applications.This device deals with high voltage electricity. We recommend you consult an electrician to complete the install.
Lighting ControlLeviton Z-Wave Plus Plug-in Switch Module (DZPA1)The Leviton DZPA1 is a Z-Wave Plus enabled plug-in outlet is ideal for any residential setting that needs remote ON/OFF switching of appliances, motor loads up to 1/2 HP, or freestanding lights up to 1800W, including Incandescent, LED, Fluorescent and Compact Fluorescent loads.Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.
Lighting ControlLeviton Z-Wave Plus Plug-in Dimmer Module (DZPD3)The Leviton DZPD3 is a Z-Wave Plus enabled plug-in dimmer, ideal for any residential setting that needs remote dimming of table and floor lamps up to 300W, including Incandescent, LED, Incandescent and Compact Fluorescent loads.Please ensure you purchase the right model with z-wave enabled to pair this device to your TELUS SmartHome Security system.

The following devices are not compatible with the TELUS SmartHome Security system:

  • Philips Hue
  • Arlo Cameras
  • Ring Doorbells
  • Nest Protect or Cameras

Frequently asked questions


Does TELUS cover warranty on my compatible device?

All products purchased as part of your initial TELUS SmartHome package are covered under warranty as per your service agreement. Any additional products added to your TELUS SmartHome Security system not purchased from TELUS are not covered under TELUS warranty, and you will have to contact the device manufacturer directly.

Will TELUS send a TELUS technician to install or fix my add-on compatible devices?

All compatible z-wave devices can easily pair with the TELUS SmartHome Security system and our TELUS team can help ensure your panel is ready to connect to these devices. If you have problems with a specific compatible device, you will need to contact the original manufacturer or local retailer where you purchased this device for additional troubleshooting. TELUS will not send a technician to install or troubleshoot these devices.

What if my compatible z-wave device does not pair with my TELUS SmartHome Security system?

If your compatible z-wave device does not pair with your TELUS SmartHome Security system, your device may be out of range. More details on how Z-Wave technology works can be found here. For additional support, please refer to Troubleshoot a Z-Wave device or contact the manufacturer for more details.

How do I know if I am on the Control plan?
To check if you are on the Control plan, log into your MyTELUS account. On the Overview page under Security & Safety, your plan should indicate “SmartHome Security - Control”. If you would like to upgrade to the Control plan, please contact TELUS at 1-855-255-8828.

If I rent can I install these devices?

Every renter’s situation is different. You will need to contact your landlord for specific rules regarding installing devices in your place of residence.

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