About the TELUS SmartHome app

Information for using the TELUS SmartHome mobile app

You can use your TELUS SmartHome mobile app to do the following:

  • Manage your security system remotely
  • Arm and disarm your security system
  • Cancel an alarm
  • View up-to-date information on your home, such as what sensors are open or active
  • View any recent activity
  • Live-view your video devices
  • Access your recorded videos
  • Interact with any of your automation equipment: lights, thermostat, locks, garage controller
  • Control your home by activating rules or scenes
  • Set up and manage your notifications

Learn how to use the basic features within your TELUS SmartHome app. You can also take a virtual tour of the app and web portal at any time.

Take a tour of the TELUS SmartHome app


  1. Log into your TELUS SmartHome mobile app with your username and password
    Note: This is not the same as your My TELUS. If you do not remember your username or password, you can check your username or reset your password. If you do not remember the email you used to register for the service, please contact us
  2. Select the button in the top left-hand corner
  3. Scroll down to the App tour option
  4. Swipe through the tour to learn everything you can do with your new TELUS SmartHome & security system

Take a tour of the web portal


In addition to the TELUS SmartHome app, there is also a web portal. You can use your web portal to do everything you can on your TELUS SmartHome app in addition to creating rules and scenes for your home.

To take a tour:

  1. Log into the web portal
  2. Select the option in the top right-hand corner
  3. Scroll down to the App tour option
  4. Swipe through the tour to learn everything you can do with your new TELUS SmartHome & security system

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