Set up and manage pre-authorized payments

Set up and manage pre-authorized payments to your TELUS account so that you never miss a payment

Once you’ve set up pre-authorized payments, you’ll never have to worry about paying your bill on time.

You can also:

  • Change your payment method (chequing account or by Visa Debit or credit card)
  • Update bank account number or credit card on file
  • Cancel pre-authorized payments

On the website


You can make your payments through your chequing account, Visa debit or by credit card.

  1. Log in to My TELUS. If you don’t have an account, register now
  2. If you have multiple accounts, locate the one you’d like to set up payments for
  3. Select Set up pre-authorized payments
  4. Complete and submit the online form

Note: If you set up pre-authorized payments on your bill due date, make a one-time payment to avoid any late charges. Your next bill will be paid automatically.

On the mobile app


You can also set up (or update) pre-authorized payments from the Billing screen in the My TELUS app.

Update, change or cancel your payments


  1. Log in to My TELUS. If you don’t have an account, register now
  2. If you have multiple accounts, locate the one you’d like to manage payments for
  3. Select Manage pre-authorized payments
  4. Complete and submit the online form

Set up payments by mail – Mobility


By mail, you can set up (or update) pre-authorized payments by chequing account only.

  1. Download and print the Client authorization for automatic account withdrawals form
  2. Mail the completed, signed form along with a void cheque to:

TELUS Client Payment Services
Box 2990
Station Terminal
Vancouver, BC
V6B 3X4

Note: Allow 2 weeks for processing.

Set up payments by mail – Home Services


By mail, you can set up or update pre-authorized payments by chequing account only.

  1. Download and print the Client authorization for automatic account withdrawals form
  2. Mail the completed, signed form along with a void cheque to:

TELUS Client Payment Services
Box 2422
Station Main
Edmonton, AB
T5J 9Z9

Note: Allow 2 weeks for processing.


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