Internet Troubleshooting: Restart your modem or TELUS Boost Wi-Fi to restore your wireless speed

Restart Troubleshooting

If you don't know where your modem, extender, or TELUS Boost Wi-Fi is located in your home, the first place you should look is near a telephone jack,cable box or utility panel. If you have a basement, you might want to check there, too. If you are unable to locate your modem or Boost, please contact a TELUS technical support agent for assistance. If you have moved it, be sure to check that all your wires are properly connected.

1. To restart your modem, first, unplug the power cable from the back of the device. If you also have a TELUS Boost Wi-Fi or Wi-Fi extender devices, be sure to do the same for those, too.

2. Wait 30 seconds before reconnecting the power cable on your modem, extender and/or Boost Wi-Fi
3. Once restarted, the modem will take 2 minutes to re-boot
4. Once 2 minutes has passed, check that you are connected to your Wi-Fi network in your device's Wi-Fi settings. Then, test your Internet connection again by opening your browser or using the My Wi-Fi app, if you have Boost Wi-Fi

Once you've restarted your modem, proceed to the next step: Run a speed test in the original location.