Locate your modem
Restarting your modem often the most common solution for Internet connectivity issues.
If you don't know where your modem, or TELUS Boost Wi-Fi, is located in your home, you can usually locate it near a telephone jack, cable box or utility panel. If you have a basement, you might want to check there, too. If you are unable to locate your modem or Boost, please contact a TELUS technical support agent for assistance.
Your modem should resemble one of the following models. If you don't see your model listed here, call 310-TECH for a free upgrade.
Restart your modem
- To restart your modem, first, unplug the power cable from the back of the device. If you also have a TELUS Boost Wi-Fi or Wi-Fi extender devices, be sure to do the same for those.
- Wait 30 seconds before reconnecting the power cable on your modem, extender and/or Boost Wi-Fi
- Once restarted, the modem will take 2 minutes to re-boot
- Once 2 minutes has passed, check that you are connected to your Wi-Fi network in your device's Wi-Fi settings. Then, test your Internet connection again by launching your browser
Note: Restarting or resetting your modem may only provide a temporary fix for your issue. If you find thes issue re-occurs, contact a TELUS technical support agent or use TELUS Assist virtual assistant for more answers.
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