Locate your modem
If you don't know where your modem and/or TELUS Boost Wi-Fi is located in your home, the first place you should look is near a telephone jack, cable box or utility panel. If you have a basement, you might want to check there, too. If you are unable to locate your modem or Boost, please contact a TELUS technical support agent for assistance.
Your modem and/or TELUS Boost Wi-Fi should resemble one of the following models. If you don't see your model listed here, call 310-TECH for a free upgrade.
Restart your modem
- To restart your modem, first, unplug the power cable from the back of the device. If you also have a TELUS Boost Wi-Fi or Wi-Fi extender devices, be sure to do the same for those.
- Wait 30 seconds before reconnecting the power cable on your modem, extender and TELUS Boost Wi-Fi
- Once restarted, the modem will take 2 minutes to re-boot
- Once 2 minutes has passed, check that you are connected to your Wi-Fi network in your device's Wi-Fi settings. Then, test your Internet connection again by launching your browser
Check your connection
Did restarting your modem stabilize your connection?