Prepaid top-ups: Online, over the phone and in-store

Learn how to make one-time or automatic top-ups to your prepaid account.














Pay with a prepaid voucher

Prepaid vouchers are available in select stores across Canada.

Use a prepaid voucher PIN online

  1. Log in to your My TELUS account
  2. From the Overview tab, select Top-up your account
  3. Select Top-up PIN. Enter the 12 digit PIN in the space provided
  4. Select Continue and wait for confirmation that your top-up was successful

Use a prepaid voucher PIN on the My TELUS app

  1. Log in to the My TELUS app
  2. Select Top-up
  3. Select Voucher
  4. Select Top-up account
  5. Enter the 12 digit PIN
  6. Select Top-up now
  7. Confirm details and submit

Use a prepaid voucher PIN over the phone

  1. Call #123
  2. Select 1 to top-up and follow the prompts to enter the 12 digit PIN
  3. Wait for confirmation that your top-up was successful

Note: You may call 1-877-277-7745 from another device. You'll need to enter your subscriber number and PIN before completing this process.