Starting December 1, we will be upgrading the Pik TV Media Box experience. During this time, you may encounter issues downloading the update, and you may be asked for your Google account credentials. You may be also asked to log back in using your My TELUS credentials. For full troubleshooting steps and FAQ, please visit the Pik TV Android Media Box upgrade FAQ support article.

Forgot your username or password? You can reset your username or password any time on the My TELUS login page.

Due to recent provider changes, BBC Canada will no longer be available as part of your PiK TV combos or a la carte as of December 31st, 2020. The channel will be removed from your account and no action is required on your part. We apologize for any inconvenience this may cause. To change or learn more about the latest PiK TV Packages and channels please visit telus.com/piktv

*Originally posted November 4, 2020

*Updated November 12, 2020

In order to upgrade the Pik TV browser experience from Flash to HTML5, as well as resolve some existing defects with the Pik TV app, we will be conducting some scheduled maintenance from November 9, 2020 to November 20, 2020. During this time, you may notice some minor issues with your Pik TV On Demand experience and app settings, and you may be asked to log back in using your My TELUS credentials.

Forgot your username or password? You can reset your username or password any time on the My TELUS login page.

Browser experience

If your Optik TV browser is still asking you to enable Flash, you may need to clear your cache and update your bookmarks. To clear your browser cache:

• On Google Chrome, navigate to Settings → Privacy and security → Clear browsing data
• On Microsoft Edge, navigate to Settings → Privacy & security → Clear browsing data
• On Safari, navigate to Safari → Clear history

On Demand

If you purchase an On Demand video title, you may notice that it is not immediately available on your other Pik TV devices. There may be up to a 1 hour delay before your On Demand title appears in the Purchases tab of your Pik TV app across all connected devices.

If you are trying to access On Demand video titles for recently aired TV shows on networks that you subscribe to, you may notice a 1-2 day delay after airing before the titles are available to you on all of your devices. Please note that you will still be able to access these titles from 3rd party applications such as CTV Go, Global and Crave.

When watching Pik TV on your internet browser, some On Demand content may not load immediately. If there is an episode missing from your select TV series, or the movie you are searching for does not appear, try refreshing your browser.

If you pause your On Demand programming and attempt to resume later or on a different device, you may notice that you are not able to pick up where you left off. Selecting On Demand programming will allow you to fast forward.

If you add a TV show or series to your favourites, this selection may be reset and you may need to re-add it after the maintenance period.

App settings for Apple TV, Mobile devices, Browser, or Android media box or Nvidia Shield

If you make changes to your language, closed captioning, described video or mobile network streaming settings, these may need to be reset after the scheduled maintenance period.

Below are instructions on how to reset these settings for your Apple TV, Mobile devices, Browser, or Android media box or Nvidia Shield.

Apple TV

Audio settings

From the home screen of your Pik TV app on Apple TV, navigate to Settings and scroll down to Audio settings to Enable or Disable Closed Caption (CC) and Described Video (AD)

Mobile devices

Streaming settings

From the home screen of your Pik TV mobile app, select the ...More icon and scroll down to Streaming to enable or disable streaming over mobile networks.

Please note: When streaming Pik TV over a cellular network, regular data charges may apply. 30 minutes of streaming will consume up to 1.2 GB of data.

Accessibility settings

From the home screen of your Pik TV mobile app, select the ...More icon and scroll down to Accessibility to enable or disable Closed Captioning or Described Video.

Browser

Accessibility

In the lower right-hand corner of the video playback screen, select the ^ arrow to allow or disable closed captioning (CC) or described video (AD) where available.

Login information

You may need to log back with your My TELUS username and password. Forgot your username or password? Please visit telus.com/mytelus and select either Forgot Email/Username or Password?

Android Media Box and Nvidia Shield

Accessibility

From the home screen of the Pik TV app on your Pik TV Media Box or your Nvidia Shield, navigate to Settings → Accessibility to enable or disable Closed captioning (CC) and Audio description (AD).

Visit Pik TV App for iOS & Android explained for a list of supported mobile devices, or the Pik TV on your browser for a list of supported internet browsers.

Have a question about Pik TV and can’t find the answer? Pose your question in our Pik TV forum.