No Internet connection?

Let’s get you back up and running quickly


Try these 3 easy steps first

Tip: 60% of connection issues are solved using these 3 easy steps or by running the diagnostics test below.
  • Check for service issues near you. There may be an interruption we’re already working on
  • Firmly push in the cables and power cord
  • Restart your modem and router by unplugging them for 30 seconds (for step-by-step instructions on resetting your modem, please view our How to restart your modem page)