Skip to content
TELUS Logo

My TV has no video

Low or red signal strength

If your wireless digital box is displaying a low or red signal strength follow these steps to restore or improve your service.

Confirm what equipment you have

Identify whether you have a T3200 or wireless access point and use the troubleshooting steps associated with your device below.

hello
T3200 modem
hello
Wireless Access Point
T3200M and wireless digital box Modem, WAP and wireless digital box
  1. Confirm your Wi-Fi is working using another wireless device.
  2. If Wi-Fi is not working, please see Internet troubleshooting.
  3. If Wi-Fi is working, reboot your modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored. Your wireless digital box should have at least 4 signal strength bars for optimal TV performance.
  4. If the connection is not restored, reboot your wireless digital box.
  5. If the problem persists, adjust the location of the wireless digital box and modem to shorten the distance between devices where possible.

Try to minimize the barriers between your modem and wireless digital box; barriers include walls, floors and metal (e.g. heating ducts).
  1. Confirm your Wi-Fi is working using another wireless device.
  2. If Wi-Fi is not working, visit please see Internet troubleshooting.
  3. If Wi-Fi is working, ensure the switch on the back of the WAP is switched to ‘AP’
  4. Reboot your WAP and modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored. Your wireless digital box should have at least 4 signal strength bars for optimal TV performance.
  5. If the connection is not restored, reboot your wireless digital box.
  6. If the problem persists, adjust the location of the wireless digital box, WAP and modem to shorten the distance between devices where possible.

Try to minimize the barriers between your WAP and wireless digital box; barriers include walls, floors and metal (e.g. heating ducts)

Search Support