Options for using My TELUS

Available management options in My TELUS online and My TELUS app

My TELUS allows you to access and manage your TELUS services. You can access My TELUS using your computer's Internet browser or by installing the free My TELUS app onto your Apple or Android mobile device.

Below are the account management options for the online and app versions of My TELUS.

My TELUS online


Billing:

  • Pay your bill
  • View your bill online
  • Set up pre-authorized payments by credit card (Visa, MC, Amex), Visa Debit and chequing
  • Set up paperless e.Bill and update email/SMS preferences (Mobility only)
  • Download and view past bills
  • Make Mobility payment arrangements & notifications (subject to eligibility)
  • Report a Mobility payment
  • Access transaction history

Mobility usage:

  • View current and past airtime, text and data usage
  • View long distance and roaming usage
  • Add a data top-up
  • Add or remove add-ons
  • Change rate plan
  • Manage favourite numbers
  • Set data limits
  • Turn overage protection on and off

Mobility travel:

  • Add travel passes or Easy Roam
  • Remove Easy Roam

Home Services usage:

  • View current and past data usage
  • Upgrade to unlimited Internet
  • Change internet plan
  • Reschedule install/repair appointments
  • Wi-Fi management
  • Manage Pik TV channels and packages

Mobility device:

  • Check device balance
  • Change SIM card
  • Change phone number
  • Report lost/stolen phone

Profile:

  • Change email & My TELUS password
  • Link accounts
  • Approve/change account access
  • Update billing address

Exclusive digital adoption & Service notifications

Exclusive offers:

  • View offers

My TELUS app


Billing:

  • Pay your bill
  • View your bill online
  • Set up pre-authorized payments by credit card (Visa, MC, Amex), Visa Debit and chequing
  • Set up paperless billing and update your email/SMS notification preferences (Note: SMS notifications apply to Mobility customers only)
  • Download and view past bills
  • Make Mobility payment arrangements and notifications (subject to eligibility)
  • Report a Mobility payment
  • Access your transaction history
  • Opt in or out of the Donate the Change program

Mobility:

  • View current and past airtime, text and data usage
  • View long distance and roaming usage
  • Add a data top-up or Fast Pass
  • Set Siri shortcut to check usage (iOS users)
  • Set data limits
  • Turn overage protection on and off
  • Find free #TELUS Wi-Fi hotspots
  • Manage your favourite numbers
  • Change your plan

Mobility travel:

  • Add travel passes or Easy Roam
  • Turn Easy Roam on or off

Home Services usage:

  • View your current and past data usage
  • Upgrade to unlimited Internet
  • Manage your Optik TV selections
  • Manage your Pik TV subscription
  • Manage your Wi-Fi
  • Enroll in TELUS Rewards or check your points

Mobility device:

  • Check your device balance
  • Check your Easy Payment balance
  • Check your Bring-It-Back™ balance
  • Swap your SIM card

Support:

  • Ask questions and get help from our friendly chatbot 24/7

Profile:

  • Change your email and My TELUS password
  • Link accounts
  • Change your billing address
  • View your customer service agreement(s)

Exclusive offers:

  • Access great offers
  • Discover special in-store offers

Current My TELUS limitations


We are continually updating and improving the My TELUS experience. Currently, there are some things that you can't do within My TELUS. Please contact us if you need to:

  • Close accounts
  • Add members to your account
  • Track repairs
  • Change account PIN
  • Change security question and answer

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