Find your TELUS Mobility or Home Services account number

How to find your Mobility or Home Services account number

As of now, TELUS is making it simpler to access your account online. In most cases, all you will need is your account number.

Can't find your account number? Here are a few places it could be.

Mobility

e.Bill notification

Your Mobility account number is on your e.Bill notification, if it has not yet been registered for My TELUS.


Service agreement

Your Mobility account number can be found on your TELUS Service Agreement, below the date.

Paper bill

It also appears on your TELUS paper bill, under your name.

Prepaid Mobility

Sign up email

Your Prepaid Mobility account number can be found on your sign up email.

Business

Paper bill

Your account number can be found on your paper bill, beside your company name.

It may also appear under your billing address as your Customer number.

Alternatively, you may find your account number in the top-right corner under your Billing number.

Finally, your account number is also the 5 or 6 digits that follow the zeros in the long-form account number.

Home Services

e.Bill notification

Your Home Services account number is on your e.Bill notification, if it has not yet been registered for My TELUS.

Paper bill

Your account number appears on your TELUS paper bill, under your name.

Contact us

You may contact a TELUS representative if you can't find any of the following items that would hold your account number:

  • e.Bill notification
  • Service agreement
  • Paper bill
  • Sign up email

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