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Internet light is off (Actiontec V1000H / V2000H)

Internet light is off


Try the following steps:

Pro tip: ensure your power supply is firmly connected to your modem.

  1. Check your modem is at the same location where your TELUS technician installed it.
    • If it has been moved, put it back in its original location.
  2. Check your modem is set up correctly and looks like this:
    hello
    1) Power 2) WAN port 3) LAN ports

    Pro Tip: Check whether DSL or WAN light is on, (only one should be). If both are on, remove the cable from the WAN port.
  3. Restart your modem.
  4. ****Check there are no service outages in your area.

Note: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs contact us in order for us to find and fix the root cause of your problem.

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