Internet light is green / Wi-Fi light is off
This means your Wi-Fi is disabled on your modem. Try the following steps:
- Restart your modem.
- Once internet light is on, check the wireless light.
- If it is still off, reset your modem
- Check if you are able to see the default Wi-Fi network name listed on your device
Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network or reset your network name and password.
Note: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs contact us in order for us to find and fix the root cause of your problem.