If you have a T3200M modem and have a 500 Mbps or higher speed plan, then you will need to download the Ookla desktop app. This will provide you with a more accurate test results compared to the web Speedtest tool. Follow the instructions below:
- Download the Ookla desktop app for Windows or MacOS
- Use your newest laptop or desktop computer that can connect to your TELUS modem via a wired connection* to one of the yellow LAN connections on the back of the modem
- Pause all other network activities, such as downloading a file, cloud backup, video conferencing, streaming or gaming, and disable VPN before conducting the test. You can use TELUS My Wi-Fi app to pause single devices or groups of devices
- If you use a VPN service turn it off before running the test
*If you have a USB to ethernet adapter, your USB port may not support the speed you are subscribed to.
How to use TELUS My Wi-Fi app to measure your internet speed
If you don’t have a wired device or cannot download Ookla desktop app, you can follow the instructions below to use My Wi-Fi app test your speed.
Note: You will see your download and upload speed displayed as 400 Mbps+.
- Follow instructions to download My Wi-Fi app which allows you to check your internet speed to your modem, pause Wi-Fi for devices in your home, restart your modem when you encounter issues and share your Wi-Fi password with your family and friends
- After you've downloaded the app, log in using your My TELUS credentials
- You can compare your subscribed internet speed with the speed test result by selecting the Internet speed icon in the overview screen. Select View past speed tests to see your previous speed test results
Get better results
- Performing a test over Wi-Fi may result in lower than expected results. Every device has a different maximum Wi-Fi speed and this may limit the test to a certain speed. For more information on this matter, please visit Wi-Fi performance explained
- Do not download, upload, use VPN (virtual private network) or browse the web while conducting the test
Want to learn more about why your Wi-Fi may be slow and how to improve it? Watch this short video here that explains everything.
Learn more about your internet speed result
Internet speed refers to how quickly information can be transmitted back and forth from the Internet to your computer. Internet speeds are measured in Mbps (Megabits per second).
- Download speed is how quickly information is transmitted from the Internet to your computer. When it comes to downloading or patching video games, watching videos and streaming music on the web, this is the key number to watch for
- Upload speed is how quickly you can send information from your computer to the Internet. This includes file sharing, syncing photos, cloud back-ups and more
- Ping is the reaction time of your connection. A lower ping means a more responsive connection, which is ideal for online gaming. However, depending on the physical location or configuration of the server (where websites and games are hosted on), this number may vary