Make sure you have the following items and tools before you begin the installation:
- Phillips head screwdriver
- Ruler or tape measure
- Hammer and wood block (if using a drive in latch)
Note: Do not use an electric drill or an electric screwdriver to tighten screws.
Step 1: Check the door
Make sure the corners are straight and the door opens and closes with ease. If the deadbolt does not align easily when closed, the Smart Door Lock may not work properly. Make sure the door closes properly before beginning Smart Door Lock installation.
Step 2: Do you have an existing deadbolt
The Smart Door Lock replaces an existing deadbolt. If you do not have an existing deadbolt, additional carpentry work will be required to install one before the Smart Door Lock can be used.
Note: Smart Door Locks do not work with mortise cylinder locks, or a bolt attached to door knob/handle.
Step 3: Check the door thickness
Check the thickness of the door. The standard size will be between 1-⅜” or 35 mm and 1-¾” or 44 mm. The Smart Door Lock only works for doors that are up to 2” or 51 mm thick. If the door is more than 2” thick, up to 2 -½” or 64 mm, a thick door kit can be purchased externally from the manufacturer.
Step 4: Check the latch
The door jamb (the hole insert in the wall that the deadbolt slides into) must be large enough for the Smart Lock latch: 1” (25 mm) in diameter and 1” deep.
Step 5: Measure the center of the door lock to door edge
Confirm that the distance between the center of the door lock to the door edge is between 2-⅜” or 60 mm and 2-¾” or 70 mm. These dimensions are required for the Smart Door Lock.
Once you have verified that the door meets all the requirements, you can proceed to connecting the Smart Door Lock to your Control Panel. If the door does not meet all the requirements, you will need to find a carpenter to fix or modify the door to work with the Smart Door Lock.
Installing your device using the mobile app
- To begin, remove the battery pack from the interior of the lock and insert the batteries.
- Insert the battery pack back into the interior of the lock. You will hear a beep and see a red or orange light. When the light disappears, it is ready to be connected to the Control Panel. The lock must stay stationary for a total of 60 seconds during the connection process.
- Log in to the TELUS SmartHome app on your mobile device. Don’t have the app or having trouble logging in? Click here to learn more
- Select Menu at the top left-hand corner
- Select + Add device
- Select Lock
- Select your Door Lock
- Confirm your Control Panel is unlocked and on the home screen before continuing
- Select Begin installation
- Please wait while the system is preparing for installation. Once your system is ready to add your device, it will show "Complete"
- Select Next. Your Control Panel will begin to search for your device
- Press the learn button, which is the (A) button on the lock (the device should be within 1 feet from the Control Panel during this time and must remain stationary for 60 seconds)
- Your Control Panel will indicate that your device has been added to the network successfully
- Enter a name for your device and select Next. Congratulations, you have successfully added your new device to your account
- Select Add more to install additional devices or select Done at the top right corner to complete the installation process
Mounting your Smart Door Lock
Tip: Avoid mixing up screws from the old door lock and the new door lock as this will cause issues with the installation. Make sure you are using the correct screws by keeping the old and new sets of screws separate. Also, note the type of screw that you should be using according to the installation instructions.
Step 1: Adjust latch
Determine which latch you will need to install -- a standard drive in latch or a latch with a faceplate.
Adjust the latch length if needed. If the center of the bore hole to the edge of the door is 2-⅜” (60 mm), you do not need to adjust the latch length. If the distance is 2-¾” (70 mm), adjust the latch length by turning it 180 degrees clockwise to extend.
Make sure the D shape is facing up and the latch is extended. Then, insert the latch into the opening on the side of the door. Secure the latch into place with the wood screws provided using a Phillips screwdriver.
Step 2: Attach keypad to the door
For a 1-½” (38 mm) hole, simply attach the keypad by threading the cable underneath the latch and making sure the D shape on the shaft extending from the keypad is facing up.
For a 2-⅛” (54 mm) hole, attach the adapter before attaching the keypad to the door.
Next, take the back plate and attach to the other side of the door hole. Thread the cable through the center hole of the back plate and slide cable down to the smaller slot underneath.
Insert screws into the back plate and give it a few turns by hand first before using a Phillips screwdriver to tighten the back plate to the door. Before tightening the screws completely, check that the keypad on the front of the door is square. Insert the key into the lock and turn a few times to ensure the latch extends and retracts without any resistance.
Once you have confirmed the lock is operating smoothly, leave the key in the door with the latch extended and finish tightening the screws in the back plate.
Step 3: Install interior lock
Remove the battery pack from the interior lock. Connect the cable from the interior lock to the cable coming from the keypad. Tuck the cable into the back of the lock.
Make sure the rounded part of the D shape on the shaft from the interior lock is facing up. It should match the D shape of the shaft coming from the keypad. Slide the lock into the back plate.
Secure the lock to the back plate by inserting the screws on both sides and tightening.
Step 4: Perform door handing process
This step lets the lock know if it’s a right-handed door or a left-handed door. Press and hold the lock button on the keypad while inserting the battery pack. Continue to hold the button when the latch bolt starts moving as it goes through the calibration process. You will hear a beep followed by the latch bolt extending and retracting again. Then, another beep will sound, and after ten seconds two long beeps will sound. You can now let go. The door handing process is complete.
If the latch bolt does not extend and retract on its own when the battery pack is installed, remove the battery pack, wait 15 seconds and attempt this step again.
Step 5: Attach inside lock cover
Match up the triangle on the cover to the triangle on the interior lock (see illustration below).
After attaching the cover to the lock, secure in place with the three screws - one on each side and one at the bottom.
Step 6: Install strike plate
Install the strike plate if needed where the door latch extends to lock the door.
That’s it. Your Smart Door Lock is ready to use.
Frequently asked questions
How many user codes can I set up with my Smart Door Lock?
You can set a maximum of 30 user codes. Learn how to set up user access codes.
What kind of rules can be set up with my Smart Door Lock?
You can set up event-triggered rules with your Smart Door Lock. Learn how to set up rules for your Smart Door Lock.