Installing your Control Panel
How to install your Control Panel
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Video instructions on how to install your Control Panel
To install your Control Panel, make sure you have the following in addition to the included equipment:
- Broadband internet connection with Wi-Fi router
- Wi-Fi network name and password
- Master code (will be used for arming and disarming your security system)
Installing your Control Panel using the mobile app
Before powering up the Control Panel, follow the step-by-step guide included inside the box to begin the installation of your Control Panel using your TELUS SmartHome app.
Don’t have the app or having trouble logging in? Click here to learn more.
Follow the instructions in the mobile app. Once you have reached the step to install your Control Panel, you will be shown how to:
- Power up the panel
- Connect to your Wi-Fi network using the panel
- Conduct a system check using the panel
Where to place your Control Panel
Choosing the location of your Control Panel is an important decision because the rest of the system will be designed and tested to work with the device in that location. Any movement of the Control Panel after the installation should be kept to a minimum.
Here are some tips for selecting the location of your Control Panel:
✓ Make sure this is a convenient location in the home - usually near the main entrance
✓ Your Control Panel should be in close proximity to a power outlet
✓ The location should be within Wi-Fi range
Note: If you are experiencing connectivity problems after your installation, double check your Control Panel has not been moved. If yes, make sure the panel is relocated back to the original location and see if this resolves your issues.
If you are still experiencing issues or have questions regarding your installation, please call TELUS at 1-855-255-8828.
Firmware upgrades on your Control Panel
After your Control Panel is set up, it will periodically upgrade to ensure you have all of the features available in addition to ensuring your system continues to operate smoothly. Make sure your panel is connected to a working Wi-Fi connection in your home to download the latest firmware. When new firmware is available for upgrading, your panel will download the update and reboot once your system is disarmed.
The latest update available for your panel is Firmware 2.5.2. This release allows you to enable Scenes on your Control Panel. If you are not on the latest firmware, call TELUS at 1-855-255-8828.
Want to turn off your chimes? Visit telus.com/PanelChimes to learn how.
Troubleshooting your Control Panel
How to power up your Control Panel:
Let’s start by connecting your power
Next, put on the cover and attach the table stand
Plug in your Control Panel, power it on
How to use your Control Panel
To familiarize yourself with your new Control Panel, read How to use my Control Panel (Gen 2).