FAQ: TELUS Home Assistant on the Amazon Assistant
Learn more about TELUS Home Assistant on Amazon Alexa
Who is able to use TELUS Home Assistant for Optik?
Available for all BC and AB customers with TELUS Optik TV, Internet and a supported device, such as the Amazon Alexa speakers, a third party speaker integrated with Amazon Alexa, or the Amazon Alexa app downloaded on select iOS and Android smartphones and tablets (coming soon for Quebec customers). Customers should have TELUS credentials and working Optik TV services from TELUS.
Which languages are supported?
Today, only English commands are supported for TELUS Home Assistant. We are working with Amazon to support French in the near future.
Do I need to use my remote?
For remote functions not covered by the available voice commands, you will need to use your remote to control your Optik TV. Stay tuned for more commands to become available on TELUS Home Assistant.
Can I turn my TV on using my voice?
Not at this time.
You can turn on your Optik STB using the voice command. Specifically, if your TV is turned on already, you can just turn on the STB with voice command and it will bring the feed to your TV.
Alexa doesn’t understand the nickname that I gave to my box
It is highly recommended to use names such as "Living Room TV," "Lounge TV," "Bedroom TV," or "Kitchen TV" when renaming your Optik TV digital box. Alexa does not respond well to human or pet names. "Telus Home Assistant" is also an invalid name to give to your device.
I’m having issues with my volume control.
The Amazon Alexa controls the volume on your digital box and not your TV volume. For example, once you mute using your voice, you must also use your voice (or Optik remote) to unmute.