TELUS Bring-It-Back™ explained
For the Exclusive Partner Program (EPP)
Upgrade your device with the TELUS Bring-It-Back™ program.
The new Bring-It-Back™ program lowers the upfront cost of a new device. Getting the latest and greatest smartphones just got friendlier.
What you need to do with your device at the end of your term
As a Bring-It-Back™ customer, you can either return your device to TELUS or keep it by paying off the Bring-It-Back™ amount. Learn how to do either by following the easy step-by-step guides below.
What happens if I no longer want to be part of the Bring-It-Back™ program?
You can leave the program at any point during your contract by paying back the Bring-It-Back™ program amount. Any point after the first 6 months, you can also leave the program by bringing back your phone. Keep in mind that by paying back the Bring-It-Back™ program amount or bringing back your phone, you may still have an Easy Payment balance remaining on your account. Clearing one does not clear the other.
What happens if I want to upgrade early?
In order to complete an upgrade you will need to first clear the Bring-It-Back™ program amount from your account. This can be done anytime by paying back the Bring-It-Back™ program amount or returning the device. Keep in mind that you may still have a device balance to pay off.
If I buy online, do I have to return my phone in the store?
No, as a TELUS Exclusive Partner Program member, you can request a Bring-It-Back™ return mailer by contacting TELUS client care so we can inspect your device condition and complete your return.
How can I request a Bring-It-Back™ return mailer?
Please call 1-844-888-4440 (choose option 1) to initiate the return of your Bring-It-Back™ device with a customer service representative. You will be shipped a Canada Post prepaid mailer with instructions on how to pack your device. Please bring the return package to a Canada Post location within 14 days of receiving this shipping package.
Can I upgrade online before returning my Bring-It-Back™ device?
Once you initiate a return mailer, we will put a temporary hold on your Bring-It-Back amount and will clear the hold once we receive your device. Within 1-2 hours of your request you will be able to continue with your upgrade online. If we do not receive your device within 14 days, your full Bring-It-Back amount will be charged on your next bill.
Can I join the Bring-It-Back™ Program with my current contract?
No, Bring-It-Back™ must be selected at the time of your contract start date. You cannot join part way through an already existing contract. If you would like to sign up for Bring-It-Back™ you will have to end your current contract and renew with Bring-It-Back™.
Why aren’t all phones part of the program?
We consider many things when deciding which devices to include in the Bring-It-Back™ program. Based on market conditions, we are constantly evaluating what devices to include in the program.
How do the taxes work?
Taxes are charged upfront at the point of sale on the amount prior to the Bring-It-Back™ program amount being removed. When you return your device or pay back the Bring-It-Back™ program amount you will not be charged any additional tax.
What condition does my phone need to be in when I bring it back?
In order for a device to be considered eligible for return it must meet the following 6 criteria:
- Device must power on and navigate properly to the home screen
- The activation lock must be turned off
- The LCD must function correctly and be free of dead spots or bruising
- The screen must be undamaged and free of cracks
- The rest of the device must be undamaged with no cracks, missing parts, or signs of water damage (hinges, keypad, housing, buttons, battery, etc.)
- All information must be wiped
What happens if I damage my phone?
If your phone is damaged and no longer meets the Bring-It-Back™ eligibility criteria, you will be required to pay the Bring-It-Back™ Program amount. Be sure to sign up foror . That way if something happens to your phone, we’ll exchange it for the same device and you can avoid any additional charges.
What happens at the end of my contract?
At the end of your 2-year contract, you will need to decide if you want to either:
- Return your device to TELUS by contacting TELUS client care to request a Bring-It-Back™ return mailer, or
- Keep the phone and pay the Bring-It-Back™ Program amount that was provided to you at the start of your contract
Joining My TELUS is the easiest way for you to manage and stay up to date on important information regarding your account. You can use My TELUS to review Bring-It-Back™ information including notification banners that remind you to return your device.
Terms and conditions
Subject to approved credit. Not available to customers on the credit limit program. Returned device must be in good working condition or you will be responsible for the Bring-It-Back™ program amount. Applicable sales taxes are calculated at time of purchase on the full purchase price. You will not be charged tax on the Bring-It-Back™ program amount if you choose to keep your device and pay back the Bring-It-Back™ program amount at, or before, the end of the 24 month term. Bring-It-Back™ program is only available while you subscribe to mobility service. If mobility service is cancelled before the end of the term, the Bring-It-Back™ program amount will be charged to your TELUS bill. Only available at participating locations.