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Directory assistance explained

How to use directory assistance to find a phone number

Calling from your Residential Phone


You can access directory assistance in two ways:

  • Dial 411 for directory assistance for published Canadian and U.S. listings
  • Dial 0 for directory assistance for published international listings (listings outside of Canada and the U.S.)

Calling from Outside of Alberta, British Columbia or Ontario


You can access directory assistance to obtain published phone numbers, addresses and postal codes for listings in Canada and the US when you're away from home:

  • Dial 1-800-646-0000
  • Select option 1 for English or 2 for French
  • Select option 2 for Directory Assistance, and follow the prompts

Automated Call Completion


Once you receive the phone number you want using Directory Assistance, you can have your call completed automatically at no additional service charge. This service is available for Directory Assistance calls accessing local, Canadian and American listings. Long distance charges may apply.

Directory assistance fees and services


Local, Canada and US

  • Dial 411 for published phone numbers, addresses and postal or zip codes
  • $2.50 per listing
  • Charges apply even if the number is not found
  • Automated call completion is also available

Overseas

  • Dial 0 for published phone numbers worldwide
  • $6.95 per call for TELUS Long Distance customers
  • $8.95 per call for non-TELUS Long Distance customers
  • Charges apply even if the number is not found
  • Automated call completion is not available

Online Directory Listing Search

Looking for a residential or business listing? Yellow Pages Group helps you find it online at YP.ca

Search Support