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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
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Contacting SmartHome Support

Contacting SmartHome Support

Learn how to contact SmartHome Support

TELUS SmartHome Sales, Customer Care & Technical Support:

1-855-255-8828

Hours of operation:
Monday - Friday: 7:30am - 9:00pm MST
Weekends: 8:00am - 9:00pm MST

Related articles

  • Installing SmartHome devices
  • Camera installation guides
  • Smart device installation guides
  • SmartHome Security: Before you buy
  • SmartHome Security: Preparing for installation

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Getting started

  • Installing SmartHome devices
  • Camera installation guides
  • Smart device installation guides
  • SmartHome Security: Before you buy
  • SmartHome Security: Preparing for installation
  • SmartHome Security: Municipality Alarm Permit information

Learning

  • SmartHome Camera Privacy
  • View your SmartHome account profile
  • Additional equipment and plan upgrades

Troubleshooting

  • Contacting SmartHome Support

Getting started

  • SmartHome Security: Getting started
  • SmartHome Security Owner's Guide
  • SmartHome installation guides
  • Camera installation guides
  • Smart device installation guides
  • Security device installation guides
  • Using your SmartHome control panel
  • SmartHome Smart Thermostat’s Product Manual
  • Manage emergency contact information

Learning

  • Easy installation guide: SmartHome Security control panel
  • Easy installation guide: SmartHome Security door and window sensor
  • Easy installation guide: Motion sensor
  • Easy installation guide: Smart smoke sensor
  • Easy installation guide: Indoor camera
  • Easy installation guide: Slimline doorbell camera
  • SmartHome Security: Compatible devices
  • SmartHome Security: SmartHome mobile app or web portal
  • Additional equipment and plan upgrades
  • Additional SmartHome fees
  • Add a Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome
  • Add a FortrezZ Water Shut-Off Valve to your TELUS SmartHome
  • Add a Rachio Smart WiFi Sprinkler Controller to your TELUS SmartHome
  • Add a Sonos smart speaker to your TELUS SmartHome

Troubleshooting

  • Change the batteries in your SmartHome Security devices
  • Troubleshoot your video devices
  • Troubleshoot a Z-Wave device
  • How to reduce false alarms
  • Perform a quarterly water valve test on your FortrezZ Water Shut-Off Valve

Getting started

  • Catch Santa this holiday season using the TELUS SmartHome app

Learning

  • SmartHome features availability
  • SmartHome Security: What is Guard Response?
  • Using your video services
  • How to use your panel camera

Troubleshooting

  • Troubleshoot your SmartHome doorbell camera
  • Turn off beeps for Quick Exit

Interesting articles

  • SmartHome Security: What is real-time monitoring?
  • How to use Partitions
  • SmartHome Security equipment ownership policy
  • TELUS Home Security & Safety Service Terms
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