Trade-In and Bring-It-Back device returns.
Now you can get a bill credit when you return an existing device to TELUS. If you have a Bring-It-Back™ amount owing, select the Bring-It-Back™ option. If you own your device outright, you can select the Trade-In option. If you’re unsure about your device status, you can always check the My TELUS app.
Choose your device return option.
Trade in your device.
Since you already own your device, you can use our estimator to determine its value and continue your return in store. Learn how to get started below.
Step 1: Get your estimate and prepare your existing device.
Using our tool below, you can see how much your credit would be when you trade in your device. Please note that a TELUS representative will also confirm your device credit in store.
Determine device condition
Simply answer the questions below and we’ll give you an estimate of your device’s trade‑in value.
Step 2: Set up your new device and get an estimate for your existing one.
Once you’ve selected and set up your new device, you can then use our estimator to determine the value of your existing device. If your device is damaged and you have extended warranty, you can submit a claim to have it repaired before your estimate. If your device is not under extended warranty, you can maximize its value by having it repaired through Mobile Klinik.
Step 3: Prepare to trade in your existing device at a store.
Once you complete your purchase online, prepare to take your existing device to a TELUS store. Make sure it's in good working condition, backup and save your personal information and restore it to its factory settings.
Step 4: Get your credit.
Once your existing device has been received and the value confirmed, you’ll see your credit applied to the next bill.
Trade in your device in store.
Trade-In special offers
Trade-In and deals are available in-store only.
Get Galaxy Z Flip3 5G for $14.86 per month with Bring-it-Back and Trade-In.
Offer available in-store only. Designed to flex with any lifestyle.
Enjoy a new iPhone 12 from $0 per month.
For a limited time only, get iPhone 12 for $0 a month with Bring‑It‑Back™️ and when you trade in an iPhone XS or newer.
It's time to save at least $100 on a new Apple Watch.
Trade in any Apple Watch Series 3 or newer and we’ll top up $100 to your trade in credit.
We’re connecting Canadians with our Mobility for Good program.
Mobility for Good provides your donated phones and data plans to youth transitioning out of foster care, giving them the tools they need to succeed. Let’s make the future friendly.