Fibre optic Internet, TV and Home Phone – TELUS PureFibre

TELUS PureFibre in Port Hardy View all fibre communities 

The future is coming to Port Hardy

Get ready to experience the fastest and most reliable internet technology with the TELUS PureFibre network.
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The TELUS PureFibre advantage

Our fastest Internet

The TELUS PureFibre network is the future of Internet technology, delivering blazing-fast speeds of up to 150 mbps – upload and download. Stream, download, play online games and connect with friends and family with the speed you need, today and tomorrow.

TV your way, now in 4K

With tons of channels, plus On Demand movies and Pay Per View, Optik TV® offers more — even on the go via your smartphone or tablet. Plus, now you can also enjoy Optik programming in astonishingly realistic 4K, with four times the picture quality of HD.

See when fibre is coming to your neighbourhood

Connecting Port Hardy in three simple steps

We build the TELUS PureFibre network

Laying the fibre network's foundation is a big job that takes many months. You'll notice our build crews laying fibre optic lines throughout your community. While this work is underway we'll visit your home or business to explain next steps, including getting you connected directly to the network.

It could take several months to build the network in your area

Our network is 100% pure fibre

TELUS Fibre is now the TELUS PureFibre network. Available in select communities, the new name better reflects what we provide: 100% pure fibre direct to your home.

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Get your business up to speed

Trust the TELUS PureFibre network to keep your business connected. Operate locally and compete globally with blazing fast, reliable Internet.

Connecting your business to our state-of-the art fibre network will give you the tools you need to stay ahead of the ever shifting technology curve and succeed. For more information about what the TELUS PureFibre network can do for your business, or to order services, contact 1-877-352-0898.

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Single family homes

Connecting your home

When connecting your home to our fibre optic network, we’ll always try to use existing service paths. If that’s not possible we’ll take the best and least intrusive path. Additional on-site work or follow-up visits may be required for properties without existing infrastructure.

We will connect your home in one of three ways:

Aerial access

We'll extend firbre along the path of a utility pole and then connect it to the side of your house.

Buried access

We'll bury fibre underground within a utility grade plastic tube (conduit). If you already have a conduit in place, we’ll simply pull the fibre through. If your home doesn’t have a conduit in place we will make a new underground path for one and restore any impact to your property once work is completed and weather permits.

Combined access

Using both Aerial and Buried access methods, we'll extend fibre from a utility pole to your garage and then buried from your garage within a conduit to a connection point on the side of your home. We will use an existing conduit if possible, but in some cases we may have to make a new path for it underground.

Protecting your landscaping

If any disturbances seem likely, we will ask for your approval before proceeding. TELUS will take the utmost care and restore the area after the work is completed. Lawns will be seeded and/or sodded but may require you to do a little watering to ensure they regrow as well as possible.

Utility right of way

This is municipal property usually located on or near private property lines, including sidewalks, driveways and lawns. Utility companies have the legal right to access the utilities or services within that specified area. At TELUS, we make it a priority to be as respectful and non-invasive as possible. If any property is affected by work in the utility right of way, our teams are committed to restoring effected landscaping and property as soon as work is complete and weather permits.

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Condos & businesses

Your condo, apartment or business

If you live in a residence or work at a property that has a building management group or strata corporation, such as an apartment or condo, the connection process can vary, depending on the size, age and condition of the building.

Signing a Right of Entry (ROE) Agreement

Before connection can proceed, TELUS and a building's owner or strata corporation must sign this agreement allowing TELUS access to a property with the intention to provide fibre optic services to the owners, occupants and tenants of that property.

Construction specialist visit

Once an ROE Agreement has been concluded between TELUS and your building's owner or strata corporation, a construction specialist visits the site to determine whether your building can be connected and, if so, establish the best connection method and explain how the work will be completed.

Bringing fibre to your building

Fibre cables will be buried underground within a utility grade plastic tube (conduit). If you already have a conduit in place, we’ll simply pull the fibre through. If your home doesn’t have a conduit in place we will make a new path for one underground and restore any impact to your property once work is completed and weather permits.

Protecting your landscaping

If any disturbances seem likely, we will ask for your approval before proceeding. TELUS will take the utmost care and restore the area after the work is completed. Lawns will be seeded and/or sodded but may require you to do a little watering to ensure they regrow as well as possible.

Bringing fibre to your suite

In buildings where indoor conduits already exist fibre optic cable is carried from the main electrical room(s) into individual suites. Where conduits don't exist cable is carried via newly created raceways along interior hallways and on the building's exterior. Whenever possible, attics and drop ceilings are utilized to conceal and route newly installed cable.

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