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For building strata, owners and managers

How it works.

In just a few simple steps, we’ll assign a dedicated team to guide you through the connection process, keep you informed, and answer your questions.

We bring PureFibre to your building.

We’ll contact you to obtain approval to assess your building’s eligibility for PureFibre. Then present a design plan for approval before connecting the network directly to the main electrical room.

We bring PureFibre to your suite.

We install individual PureFibre cables in each residential unit in the building with the owner’s approval.

You order PureFibre services.

Once individual cables are installed in your building’s suites, we’ll let everyone know that work is complete. Then you can start ordering TELUS PureFibre™ services like Internet and Optik TV.

Let us know you want PureFibre in your building

The first step is for you to submit the contact form. We'll then get in touch to familiarize you with the connection process and set up an initial building assessment.

What does it cost to get PureFibre?

Upgrading to the TELUS PureFibre network won’t cost building owners or residents anything. We’ll provide all infrastructure, design consultation and wiring installation to each suite. That means, for no additional cost, you’ll have access to the best technology, now and in the future.

PureFibre FAQs

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Every building is different, so each multi-unit installation is uniquely tailored to the individual building features. One of our TELUS construction specialists will visit your building to survey the structure and discuss design options with you. They will answer any questions such as the aesthetic impact to the building, the type of material and products which will be used, and the timelines for construction activity. The construction process takes 1-4 weeks, depending on size of the building and tenant availability for suite access.

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You are authorizing TELUS to conduct a walk-through of the building and determine the best routing. You are also granting access to the common areas and to individual suites, in order to install fibre jacks during scheduled appointments. If you have any questions, please contact ROE@telus.com or call 1-855-595-5588.

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Construction personnel will need to access all areas of the building, including: the main electrical/telecommunications room(s), utility closets, lobby/common rooms as well as individual suite access (to be arranged and scheduled with each resident).

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It involves placing fibre distribution cable from the TELUS network out at the street into a demarcation point in the main electrical/ telecommunications room, running vertical fibre cables to secondary rooms (if applicable), and installing individual fibre cables to each of the suites within the building.

Further questions?

A dedicated local TELUS team is available to answer any questions and provide information.

Contact us

Call 1-855-595-5588

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