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Give us a call or request a call back to learn more about the benefits of LivingWell Companion.
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Your questions answered
General Information
It is designed to be mobile and will work wherever there is adequate cellular coverage. Poor cellular coverage may result in the inability to place a call, automatically detect a fall, and/or properly locate you during an emergency.
Yes, our monitoring stations and trained operators are located in Canada.
We suggest that you contact the manufacturer of your pacemaker and inquire about whether your pacemaker is susceptible to RF emissions consistent with the frequency of our device. LivingWell Companion Go emits a radio frequency (RF) of 850 and 1900MHz associated with standard 2G and 3G cellular communication, and it is in compliance with FCC Part 15 restrictions, including those for radiated emissions.
Once an alert is triggered, our trained operators will engage in a 2-way call with you through the speaker in your device (base unit for Home; mobile pendant for Go). You may hear a series of beeps before the connection occurs.
Managing Your Account
Please call Customer Care at 1-855-255-8828.
Yes. The end user of the service does not have to be the payment responsible. If you contact our customer care experts, they will be able to help you set up this arrangement.
Using the service
Don’t worry, let the device continue its 2-way call and let our trained operator know that everything is okay and that no further action is required.
You should test your service monthly by pressing the device’s help button and engaging in a 2-way call with our trained operators. Just let our trained operators know that you are just testing the unit.
LivingWell Companion comes in a durable highly water-resistant shell that's splash- and rain-resistant. It's not suitable for extended and continuous water submersion. For showering or bathing, we recommend you wear the device on your lanyard or set it on the edge of the shower or bath area, so that it is within reach.
Pendant information
Please call Customer Care at 1-855-255-8828 and they will make arrangements with you.
Please call Customer Care at 1-855-255-8828 and they will make arrangements with you.
From a low charge, it takes approximately 4 hours to recharge to fully charged status.
- Go operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not aways be possible.
- $5 discount will be applied when bundled with TELUS Home services and $5 discount will be applied when bundled with TELUS mobility services. LivingWell Companion Go available for $45/month to TELUS consumer mobility post-paid customers who are also subscribed to at least one TELUS consumer residential service, and who have not subscribed to TELUS LivingWell Companion in the past 90 days. Only consumer mobility and home services customers are eligible for bundle discount. Offer expires Sep 30, 2019. Offers subject to change without notice. Cannot be combined with other promotional offers or discounts. Minimum system requirements apply. Final eligibility for the services will be determined by a licensed and certified TELUS technician. Bundling discount of $10/month applies to regular price of LivingWell Companion. Regular price applies, currently $55/month, after the promotional period. Regular price is subject to change without notice.