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DirectAlert is now TELUS LivingWell Companion.

We are the largest Canadian-owned provider of personal medical alert services.

Welcome to the family

We’re excited to welcome you to TELUS and are committed to making your transition seamless. There will be no changes to your product or plan, and you can continue to count on the same reliable service you’ve come to expect.

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Your questions answered












Why TELUS?

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Backed by Canada’s largest and fastest network⁴

When it comes to caring for your family, you want service you can trust. With amazing coverage and fast, reliable service, covering 99% of Canadians — you can stay connected to what matters.

Our network coverage
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Supporting our communities

$1.2 billion of value donated with our hearts and hands since 2000 which includes 1 million hours given every year, 2 million youth impacted annually — and we’re just getting started.

More about Mobile Health Clinics
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Used by your healthcare provider

For over 10 years TELUS has been Canada’s leading healthcare IT provider, with 85k+ physicians, pharmacists and allied healthcare professionals connected to the TELUS Health ecosystem.

Learn how TELUS is contributing to healthcare in Canada