Lack of physician attachment and access to care are problems for many Canadians
of Canadians find it difficult to access medical care in the evenings, on weekends, or on holidays without going to an emergency department¹.
people in BC alone do not have a family physician².
Canada’s ranking for access to care amongst high income countries¹.
Babylon by TELUS Health combines technology with the knowledge and experience of family physicians
A wide range of services
The Artificial Intelligence (AI)-powered Symptom Checker was developed collaboratively by a team of dedicated doctors and scientists. This tool asks patients questions about their symptoms to provide information on possible courses of action. It provides health information only, not a diagnosis.
Video-based appointments with Canadian-licensed family physicians
Patients, particularly the millions of Canadians who don’t currently have a family physician or those who struggle to access after-hours care, can book an appointment to see a physician by video.
Securely store your personal health information such as medication, past conditions, family history, and allergies.
Our operations and clinical teams ensure comprehensive follow-up for all tests and referrals, including sending clinical records to patients’ family physicians.
Supporting patient needs
After hours care
For the millions of Canadians who struggle to access care on evenings and weekends and might otherwise end up in the emergency department for non-emergency situations.
Access to care
For unattached patients and those who experience challenges accessing an in-person provider.
of our patients report that our service addressed their concern³
felt cared for by our physicians³
would have sought in-person care (including walk-in clinics and the ER)³
Ensuring quality of care
Babylon by TELUS Health physicians are Canadian family physicians fully-licensed in the province in which they provide care.
Our physicians are carefully selected and trained to deliver quality, compassionate care by video.
Our team charts using language that patients can easily understand, and make all consultation notes immediately available to patients.
We ask patients for feedback after every visit.
Doctor notes are saved in the app and can be reviewed by the patient at any time.
Our physician consultations are regularly reviewed and audited for quality by our senior medical team. Our QA process is built around evidence-based care, antibiotic stewardship, and patient feedback.
Patient and physician feedback
Dr. Sarah Olson
“Working with Babylon has been a wonderful addition to my other clinical work. I really appreciate the lack of “extra” work such as charting and labs. When your shift is done, you are done. What a treat!”
Liz J. (Patient)
“Super helpful. They've been able to help me so much! This is so perfect for those of us without a doctor!”
David O. (Patient)
“Was able to get an appointment super fast for a medical concern I had. The doctor walked me through everything and gave me the help that I needed.”
The patient journey
Improving access and quality of care
Patient books an appointment
Physician and patient meet for their appointment
Patient can refer to consultation notes to recall what the doctor says
Patient picks up prescription from local pharmacy
Following up with patient
Empowering Canadian physicians
As the next step in our mission to make healthcare more accessible for Canadians, we are bringing our technology directly to physicians, allowing them to see their own patients virtually through integrations with their existing TELUS EMR’s.