Why are we called Babylon by TELUS Health?

Find out why

Why virtual care?

Medical care without leaving your home or campus

Get timely access to a doctor with same day appointments

Reduce visits to public spaces to protect you and others from COVID-19

What you have access to

Features and how to use the app

Check your symptoms

Get peace of mind 24/7 with our chat-style Symptom Checker. Powered by Artificial Intelligence, it asks you questions about your symptoms to suggest possible courses of action.
Symptom checker preview on a mobile device

Book a same day appointment

Easily book an appointment through the Babylon by TELUS Health app rather than wait long hours at the nearest emergency department.
A UBC student at home with his resting dog, books a Babylon by TELUS appointment on the same day.

Your physician can refer you to a specialist and send requisitions for blood work or other lab tests when needed

During the appointment the physician takes an appropriate medical history and examines the situation in the comfort of your own home. You are provided with a follow-up plan, including necessary tests.
A mobile phone shows a student on a video call with his doctor, holding his throbbing head.

Order your prescription directly from the app

Prescription will be made available via the app so that you can select a pharmacy using our pharmacy map for easy pick up.
A mobile phone with the Babylon by TELUS app opened, showing a map of nearby pharmacies.

Hours of Operation

Doctors and support team (BC only)

Monday-Friday: 3 PM - 5 AM (UTC)

Saturday & Sunday: 3 PM - 1 AM (UTC)


Talk to the MSH International support team

Call MSH at their 24/7 toll free number below for pre-authorization of medical expenses (diagnostic test, prescriptions, routine blood work, or specialist appointments issued by one of our doctors).

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Your questions answered…

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