A new kind of healthcare clinic.

If you think you have symptoms of COVID-19, please call ahead before you seek medical care in the clinic. By calling ahead, you help the clinic to screen and stop the spread of germs.

You can be referred for an appointment following a video consultation. Our patients must be registered with the app prior to visiting. Appointments for the clinic are scheduled in advance.

There is a paid underground lot in the alley between Cambie and Hamilton street on Robson street. Metered street parking is also available around the clinic.

Anyone in your family is able to visit a Babylon by TELUS Health clinic. Please note, children under the age of 16 must be added to their parent's account and can only have a consultation with a Babylon clinician when a parent or guardian (account owner) is present for the consultation. Anyone over 16 must register themselves directly via the app or website. For more information, please contact our Support team.

Our platform primarily offers virtual health care services to improve access to care for all Canadians. In the majority of cases you will have a video-consultation with a Doctor first before being referred to our in-person clinics.

No, you will never be charged for accessing services at the Babylon by TELUS Health clinic as long as you are entitled to provincial healthcare coverage in BC, Alberta, or Ontario.

Patients will be expected to pay for services that are not covered under provincial healthcare coverage.

Our clinics function similarly to another family practice. Doctors can perform a number of tests and procedures for patients and provide a series of examinations and counselling as well.

The same doctors will be regularly scheduled at the clinic and you may be scheduled with the same doctor though this will be based on the timing of your visit and availability. We aim to assign the same doctor for complex and chronic cases to provide continuity of care.