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COVID-19: Changes to customer service, roaming and TELUS business services
Support
TV

TV

Browse by topic

  • Optik TV
  • Alerts
  • Service terms

Getting started

  • Prepare for Business Optik TV installation
  • Purchase PIN
  • Download the Optik TV welcome kit

Learning

  • Requirements for 4K Optik

Troubleshooting

  • Set-top box warranty

Getting started

  • Program remote
  • Channel management
  • Customize Channel Guide
  • Subscribed channel view for Business Optik TV
  • Favourites list

Learning

  • Check available PVR space
  • Record an episode or series on Optik TV
  • Cancel scheduled recordings
  • Modify your channel settings
  • Set or change picture size and shape (aspect ration)

Troubleshooting

  • Delete recordings
  • Reboot your set-up Box
  • Error Messages on Optik TV
  • Remote Control issues
  • Digital Box Not Working

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Descriptive Video
  • Purchase On Demand movies via Own on Optik

Learning

  • 4K Wireless digital box
  • 4K programs available on Optik TV
  • Browse TV On Demand and Kids Zone for Free
  • Optik TV Restart feature
  • Optik TV Trending Now feature

Troubleshooting

  • Guide visible but no video
  • Lost recordings
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