Skip to content
COVID-19: Changes to customer service, roaming and TELUS business services
  • Personal
  • Small Business
  • Health
  • Why TELUS
EN
BC
  • Security
  • Support
  • Business Offers
COVID-19: Changes to customer service, roaming and TELUS business services
Support
TV

TV

Browse by topic

  • Optik TV
  • Alerts
  • Service terms

Getting started

  • Prepare for Business Optik TV installation
  • Purchase PIN
  • Download the Optik TV welcome kit

Learning

  • Requirements for 4K Optik

Troubleshooting

  • Set-top box warranty

Getting started

  • Program remote
  • Channel management
  • Customize Channel Guide
  • Subscribed channel view for Business Optik TV
  • Favourites list

Learning

  • Check available PVR space
  • Record an episode or series on Optik TV
  • Cancel scheduled recordings
  • Modify your channel settings
  • Set or change picture size and shape (aspect ration)

Troubleshooting

  • Delete recordings
  • Reboot your set-up Box
  • Error Messages on Optik TV
  • Remote Control issues
  • Digital Box Not Working

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Descriptive Video
  • Purchase On Demand movies via Own on Optik

Learning

  • 4K Wireless digital box
  • 4K programs available on Optik TV
  • Browse TV On Demand and Kids Zone for Free
  • Optik TV Restart feature
  • Optik TV Trending Now feature

Troubleshooting

  • Guide visible but no video
  • Lost recordings

Other categories

  • My TELUS
  • Accounts & Administration
  • Internet
  • Phone
  • Cloud
  • Internet of Things
  • Mobility
  • Networks
  • Security
To help us improve this website, we'd love to hear your feedback. Tell us what you think.
Contact TELUSTELUS Business SupportMy TELUSAbout Us
CareersWe Give Where We LiveUser TermsWireless Code, Simplified
AccessibilityFind A Store Social responsibilityPrivacy / Cookies
Security Investor relationsPolicies and disclosures TELUS & CRTC Wireless Code
TELUS Logo©2020 TELUS