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    • Can't connect to the Internet
    • Disconnecting Wi-Fi
    • Troubleshooting slow internet speeds
    • Can't browse certain websites
    • Troubleshoot frequent loss of Wi-Fi Internet connection

    Getting started

    • Connect to your Wi-Fi
    • Enable TELUS Internet and Optik TV with Easy connect
    • Prepare for repair

    Learning

    • Change your Wi-Fi network’s name and password on My TELUS
    • Modems explained

    Troubleshooting

    • Troubleshooting slow internet speeds
    • Wi-Fi performance explained
    • Can’t connect to your TELUS Office internet: Some of my devices cannot connect
    • Can't connect to your TELUS Office internet: All my devices cannot connect
    • All my devices cannot connect to the internet (Actiontec T3200M)

    Interesting articles

    • Reset your modem to factory settings

    Getting started

    • Enable Smart Wi-Fi on your Advanced Wi-Fi modem
    • TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide

    Learning

    • Dual-Band Wi-Fi Networks
    • Internet speed test
    • Internet speed explained
    • Wi-Fi speed and coverage explained
    • Change your Wi-Fi network’s name and password (Quebec only)

    Troubleshooting

    • Optimize your Wi-Fi
    • Other factors impacting your wired internet speed
    • Other factors impacting your Wi-Fi internet speed
    • Wi-Fi performance and your device
    • Troubleshoot Boost Wi-Fi by Modem Type

    Interesting articles

    • Experiencing slow speeds

    Learning

    • Set up your modem to use a static IP
    • Adding a public Static IP address to a TELUS Office Internet plan

    Troubleshooting

    • Retrieve your Wi-Fi password

    Interesting articles

    • Create a guest network
    • ICI TOU.TV EXTRA (Quebec only)
    • Copyright
    • Technical support policy (Québec only)

    Getting started

    • Find or connect to a TELUS Wi-Fi location

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    The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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    TERRITORIAL ACKNOWLEDGEMENT

    The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
    About Us
    Careers
    Investors
    The Network that gives back
    Sustainability
    Accessibility
    TELUS Service Status
    Order Status
    Security
    User Terms
    Privacy / Cookies
    Wireless Code, Simplified
    Policies and Disclosures
    TELUS & CRTC Wireless Code
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    TELUS Health
    Agriculture
    Medium and Large Business
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