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    • Can't connect to the internet
    • Disconnecting Wi-Fi
    • Troubleshooting slow internet speeds
    • Can't browse certain websites
    • Troubleshoot frequent loss of Wi-Fi Internet connection


    Getting started

    • Prepare for repair

    Learning

    • Connect to your Wi-Fi
    • Modems explained

    Troubleshooting

    • Troubleshooting slow internet speeds
    • Wi-Fi performance explained
    • Can’t connect to your TELUS Office internet: Some of my devices cannot connect
    • Can't connect to your TELUS Office internet: All my devices cannot connect

    Interesting articles

    • Reset your modem to factory settings


    Getting started

    • Enable Smart Wi-Fi on your Advanced Wi-Fi modem

    Learning

    • Dual-Band Wi-Fi Networks
    • Internet speed test
    • Internet speed explained
    • Wi-Fi speed and coverage explained
    • Change your Wi-Fi network’s name and password

    Troubleshooting

    • Optimize your Wi-Fi
    • Other factors impacting your wired internet speed
    • Other factors impacting your Wi-Fi internet speed
    • Wi-Fi performance and your device
    • Troubleshoot Boost Wi-Fi by Modem Type

    Interesting articles

    • Experiencing slow speeds


    Learning

    • Set up your modem to use a static IP
    • Adding a public Static IP address to a TELUS Office Internet plan

    Troubleshooting

    • Retrieve your Wi-Fi password

    Interesting articles

    • Create a guest network
    • ICI TOU.TV EXTRA (Quebec only)
    • Copyright
    • Technical support policy (Québec only)


    Getting started

    • Find or connect to a TELUS Wi-Fi location


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    The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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    TERRITORIAL ACKNOWLEDGEMENT

    The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

    About Us
    Careers
    Investors
    The Network that gives back
    Sustainability
    Our Impact

    Accessibility
    TELUS Service Status
    Order Status
    Security

    User Terms
    Privacy / Cookies
    Wireless Code, Simplified
    Policies and Disclosures
    TELUS & CRTC Wireless Code

    Commercial Business (101+)
    TELUS Health
    TELUS Agriculture

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