Transfer business ownership

Legal changes can be made to your wireless services by contacting TELUS Mobility by phone at 1-866-558-2273. Legal changes can be made to your Business Connect services by contacting TELUS Business Connect by phone at 1-844-626-6638.

To request a Transfer of Business Ownership (TBO) for your TELUS services (excluding wireless services), TELUS will require some basic information on both parties involved in the transfer.

Initiate Transfer

Both parties can expect to receive an introductory email from the agent assigned to your request within 48 hours of our teams reception of said request. These emails, tailored to both the incoming and outgoing customers, will provide additional information regarding the Transfer of Business Ownership process, as well as request any additional information that TELUS requires in order to fulfil this request.

Note that TELUS requires approximately 10 business days to complete a TBO request once the agreement, signed by both parties, has been received. If you have any questions or concerns regarding your TBO request, you may direct your questions to us at:

Toll-free: 1-877-977-1500 Email:

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