Set up TELUS email on your computer, phone or tablet
Instructions on how to set up your recently migrated TELUS email on your devices using email programs such as Outlook, Apple Mail and the Gmail app.
Your inbox is accessible using a web browser at mail.google.com/a/telus.net
After your TELUS email account has been migrated to Google, you can access your email by visiting mail.google.com (or gmail.com). Bookmark this page or add it to your favorites. If you accidentally visited Webmail, we will redirect you to gmail.com.
To help you navigate the new applications, we have created how-to videos to manage your email account.
We understand that the Gmail app may not be the best solution for your email setup, post-migration. That’s why we have created tutorials to walk you through the changes you need to make in your devices’ settings to set up your recently migrated TELUS email account using other email programs.
We strongly encourage you to back up your data prior to completing these steps, as you may have been storing data directly in your computer, and not on our platform. You can then import the data you have backed up after you complete the setup of your migrated email account.
We have provided some basic instructions below. Please note, TELUS doesn’t provide support for these clients. If you have further questions, we have also included the link for each manufacturer so you can get additional support directly from them.
Can’t find your email program in the list below? If you are using other email clients, this article will provide helpful information on how to set up your email in your email client by changing its IMAP or POP settings to have your TELUS email powered by Google working on your computer.
Windows 10 Email
Apple Mail (for Mac, iMac)
Thunderbird by Mozilla
Windows Live Mail 2012
Set up TELUS email on Windows Live Mail 2012 Manufacturer’s support: Not available as this product is discontinued
MS Outlook 2016
Set up TELUS email on MS Outlook 2016 Set up TELUS email using G Suite Sync for Microsoft® Outlook® Manufacturer’s support: - Microsoft support (discontinuing fall of 2020) - Add a Gmail Account to Microsoft Outlook (Microsoft 365, Outlook 2019 and 2016) - Export an Outlook Calendar to a Google Calendar - Export contacts from Outlook
MS Outlook 2013
Set up TELUS email on MS Outlook 2013 Manufacturer’s support: - Not available as this product is discontinued - Add an email account to Outlook - Export an Outlook Calendar to a Google Calendar - Export contacts from Outlook
After your TELUS email account has been migrated to Google, you will have to make some changes in your devices’ email settings to set up your account. Now, you also have the opportunity to download the Gmail app and use it going forward to access your recently migrated TELUS email account.
(recommended for all and default email app for most Android devices)
(default email app for iPhone and iPad)
(for iPhone and iPad)