Reset the TELUS Wi-Fi Hub

How to reset a TELUS Wi-Fi Hub

Not your modem?

Factory resetting your modem will put all the settings back to default configuration. You should only do this if you are instructed to do so by one of our agents or our support articles.

To reset your TELUS Wi-Fi Hub to its original factory settings:

  1. Locate the grey Factory Reset button on the back of the device
  2. Using a thin object (ex. a needle, paper clip, toothpick), press and hold the reset button for 10 seconds until the Internet light turns red
  3. Release the reset button
  4. Your TELUS modem will restart automatically
  5. Please allow up to 10 minutes for the process to complete
  6. To reconnect to your modem, you will need to use the default Wi-Fi name and password listed on the sticker under the lid of your modem

Factory resetting your modem will erase and reset any customized Wi-Fi name and password you may have. If you require assistance setting up a customized network name and password visit Change your Wi-Fi network's name and password.

Note: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs contact us in order for us to find and fix the root cause of your problem.

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