Contact Centres

Elements Xperience

Elements Xperience is an on-demand, cloud-based solution that includes everything you need to help you understand what your customers are looking for, monitor what they are saying about you and make it easier for them to do business with your organization. It provides the applications, strategies and technologies you need to offer exceptional customer experiences, while simultaneously reducing operational costs.

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  • Superior multi-channel customer experiences allowing customers to quickly and easily achieve their goals.
  • Makes it easy for online customers to find what they want with an interactive, intuitive and engaging, design to create a positive impression.
  • Monitor social networking sites, blogs and online communities and provides you with valuable information you can use to promote your brand, engage in dialogue, address customer concerns and drive business.
  • Superior multi-channel customer experiences allowing customers to quickly and easily achieve their goals.
  • Makes it easy for online customers to find what they want with an interactive, intuitive and engaging, design to create a positive impression.
  • Monitor social networking sites, blogs and online communities and provides you with valuable information you can use to promote your brand, engage in dialogue, address customer concerns and drive business.

Features & Benefits

Customer self-service and self-help

Empower your customers to be more self-sufficient.

Knowledge management

Share information with your customers and provide seamless cross-channel integration.

Live agent chat

Provide instant real-time assistance to your customer.

Email management

Handle emails efficiently and effectively.

Incident management

Capture, track, assign and manage customer service requests.

Surveying, reporting and analysis

Discover how well you are responding to customer feedback and concerns.

Related solutions

AgentAnywhere

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Elements Advisory Services

Ensure all aspects of your business are running at optimal performance

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Elements Contact Cloud

Take care of your customers while we take care of your contact centre

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Need a hand?

Have a question or ready to order? We aim to respond within two business days.

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Toll-free number

1-844-303-3227

8am - 9pm EST, Monday - Friday

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