Stakeholder engagement

We are committed to integrating stakeholder engagement and related outcomes within our governance, strategic planning and decision-making processes across our business. We believe it is critical to foster relationships with our stakeholders and engage with them on an ongoing basis. By considering the expectations of those who we impact through our business and how they impact us, we support growth and innovation for our company.

One of our corporate priorities is to honour our team, customers and social purpose by delivering our brand promise, the future is friendly®. Therefore, we prioritize engagement and feedback from these stakeholders, in addition to our investors, as we execute on our national growth strategy.

In addition, our engagement of stakeholders occurs across all of our operations and is primarily based on information disclosure as well as direct outreach with groups, such as our team members, customers and investors.

We routinely assess and prioritize our key stakeholder groups based on our various stakeholder engagement and benchmarking activities. We are always looking for ways to improve the capacity for our stakeholders to provide us feedback on the topics that are important to them.

Read our 2019 Sustainability Report for a selection of stakeholder engagement activities that occurred in 2019

Engaging with Indigenous Peoples

We recognize and respect that Indigenous Peoples of Canada are composed of nations and governments who have constitutionally protected Aboriginal Title and Rights, and Treaty Rights. We are strongly committed to supporting Indigenous governance and engaging Indigenous Peoples in a manner that respects self-determination and the rights set out in the United Nations Declaration on the Rights of Indigenous Peoples.

We understand that meaningful engagement and reconciliation with Indigenous Peoples can only happen within the framework of inclusive dialogue, collaboration and partnership. TELUS has a deep respect for Indigenous Peoples and our goal is to build long-term, meaningful and collaborative relationships with Indigenous governments and customers. TELUS collaborates with Indigenous partners and clients throughout the development, design and implementation of projects and initiatives impacting Indigenous Peoples and lands. We work closely with communities to ensure we carry out our activities and relations in a culturally appropriate and environmentally sensitive manner.

Through our leading network, advanced technologies and innovative social solutions, we are supporting the goals of Indigenous Peoples, be it bridging divides in connectivity or addressing healthcare and education gaps as communicated in the Truth and Reconciliation Commission of Canada: Calls to Action. TELUS will continue to learn from its experiences listening to and working with Indigenous Peoples and organizations.

Read more in our 2019 Indigenous Communities Connectivity in British Columbia Report

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