We have an ethical responsibility as corporate citizens to make every decision with the highest degree of integrity. At TELUS, we have a committed culture of ethical behaviour with all team members, including security personnel, as well as our contractors, suppliers, vendors, community partners and members of our Board.
Our Code of Ethics and Conduct addresses a wide range of critical topics, including but not limited to: avoiding conflict of interest; safeguarding our brand and reputation as well as our company’s assets; information and intellectual property; lawful competition, including anti-bribery and corruption; and protecting our customers’ data and privacy. The code is formally reviewed and updated every second year unless other changes are required.
Each year, we require our team members and contractors to complete an online integrity training course that outlines key aspects of our Ethics, Respectful Workplace, Security and Privacy policies.
Through the TELUS EthicsLine (1-888-265-4112 or telus.ethicspoint.com), employees and external stakeholders can raise anonymous and confidential questions or file complaints related to accounting, internal controls or ethical issues.
Detailed reporting on all EthicsLine activity, including the nature of complaints or inquiries received, as well as breaches determined including type, location, business area and tenure of employee, is shared with the Audit Committee and Human Resources and Compensation Committee of our Board of Directors on a quarterly basis.
Our integrity index is based on mandatory employee training modules as well as internal and external measures of compliance to codes of conduct, senior manager behaviour and training effectiveness. Our training and these practices provide the foundation of sustainability leadership at TELUS, which is supported by the following attributes:
Ethical conduct, ethical standards and expectation-setting by leaders
An independent and judicious Board of Directors that oversees management
Accountability to customers, employees, investors and other stakeholders
Effective internal controls and transparent disclosure of strategic objectives
External and internal assurance
Executive compensation that rewards performance and responsible risk-taking
Anti-bribery and corruption
The TELUS Anti-bribery and Corruption Policy applies to all team members, including the TELUS Board and wholly-owned or controlled subsidiaries, as well as entities in which TELUS has a controlling interest.
Our anti-bribery and corruption compliance program also includes team member training and awareness, and due diligence compliance activities that reflect best practices for comparable Canadian companies.