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At TELUS, we are committed to providing our customers with a secure experience when using our websites, services, and mobile applications. We use a combination of technology and processes to safeguard both you and your personal information.

The TELUS commitment to security

If you are a TELUS customer, TELUS collects certain information about you. We respect your privacy, which is why we collect personal information only for the following purposes, as outlined in the TELUS Privacy Commitment.

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How you can protect your privacy and information

While TELUS technology and business practices are essential to keeping customer information safe, we all need to take steps to help protect ourselves and to be part of the TELUS culture of security.

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Security basics

Identity theft occurs when someone uses your personally identifiable information – such as your name, date of birth, Social Insurance Number, driver's license or credit card number – without your permission to commit criminal activity, including fraud.

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Internet and smartphone safety and security


TELUS WISE (Wise Internet and Smartphone Education) is an industry-leading educational program on Internet and Smartphone safety that builds on TELUS’s track record of partnering with the Canadian Centre for Child Protection.

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