Identity theft occurs when someone uses your personally identifiable information – such as your name, date of birth, Social Insurance Number, driver's license or credit card number – without your permission to commit criminal activity such as fraud. Fraud can include everything from opening new credit card accounts to applying for government benefits.
Identity theft can occur over the Internet, telephone, via fax or by regular mail. Be particularly wary of unsolicited emails, telephone calls or mail requesting your personal or financial information.
If you suspect that someone has stolen your identity, there are several steps you should take. The Royal Canadian Mounted Police recommends that you:
Phishing is a kind of identity theft scam where cybercriminals attempt to lure you into providing personal information like PINs, passwords and account numbers. Once they have your information, they can use it to commit fraud and take actions in your name.
The most common type of phishing happens via email. Fraudsters create emails impersonating a legitimate company (like TELUS), and then ask you to carry out a specific task. Often these emails try to create a sense of urgency to encourage recipients to follow through with the request.
Should you ever receive an unexpected email that and seems suspicious, ask yourself:
Please forward any suspected phishing emails sent to your TELUS.net account to email@example.com. Be sure to include email header details like the sender’s email address, subject line and the time and date the email was received.
This TELUS WISE article provides more information about email security.
Spam is unsolicited email – the electronic equivalent of junk mail – usually sent in bulk to advertise a product or service. Spam email is a form of commercial advertising that is economically viable because email is a very cost-effective medium for the sender.
Wondering how they got your email? Spammers gather recipient addresses from publicly accessible sources, use programs to collect addresses on the web, and use dictionaries to make automated guesses at common usernames for a given domain (like TELUS.net).
While annoying, spam can be quickly spotted and addressed. Please forward any SPAM sent to your TELUS.net account to Report_spam@telus.net. Be sure to include the email header details like the sender’s email address, subject line and the time and date the email was received.