Security basics

Learn more about how you can help keep secure and safe.


Identity theft

Identity theft occurs when someone uses your personally identifiable information – such as your name, date of birth, Social Insurance Number, driver's license or credit card number – without your permission to commit criminal activity such as fraud. Fraud can include everything from opening new credit card accounts to applying for government benefits.

Identity theft can occur over the Internet, telephone, via fax or by regular mail. Be particularly wary of unsolicited emails, telephone calls or mail requesting your personal or financial information.

If you suspect that someone has stolen your identity, there are several steps you should take. The Royal Canadian Mounted Police recommends that you:



Phishing is a kind of identity theft scam where cybercriminals attempt to lure you into providing personal information like PINs, passwords and account numbers. Once they have your information, they can use it to commit fraud and take actions in your name.

The most common type of phishing happens via email. Fraudsters create emails impersonating a legitimate company (like TELUS), and then ask you to carry out a specific task. Often these emails try to create a sense of urgency to encourage recipients to follow through with the request.

Should you ever receive an unexpected email that and seems suspicious, ask yourself:

  • Do you know the sender? – If you haven’t communicated with this person or company before and you didn’t sign up to receive communication, it could be a phish.
  • Does the email address look odd? – Sometimes the email address domain name will not align with the domain name of the organization that appears to be sending the email.
  • Are there spelling and grammar mistakes? – Sometimes the email is just poorly written. Other times the mistakes are intentional to circumvent spam filters.
  • Do the colours or design look odd? – The colours, text size or formatting are different from what the legitimate company usually employs.

Please forward any suspected phishing emails sent to your account to Be sure to include email header details like the sender’s email address, subject line and the time and date the email was received.

This TELUS WISE article provides more information about email security.



Spam is unsolicited email – the electronic equivalent of junk mail – usually sent in bulk to advertise a product or service. Spam email is a form of commercial advertising that is economically viable because email is a very cost-effective medium for the sender.

Wondering how they got your email? Spammers gather recipient addresses from publicly accessible sources, use programs to collect addresses on the web, and use dictionaries to make automated guesses at common usernames for a given domain (like

While annoying, spam can be quickly spotted and addressed. Please forward any SPAM sent to your account to Be sure to include the email header details like the sender’s email address, subject line and the time and date the email was received.

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The TELUS commitment to security

Learn more about the TELUS commitment to security

How you can protect your privacy and information

We all need to take steps to help protect ourselves as part of the TELUS culture of security.